Enterprise Account Director

Let's be #BrilliantTogether

JOB SUMMARY

The Account Director role provides strategic and tactical account and relationship management to our North America clients. They will act as the coordinator with internal and external stakeholders to ensure the client understands the ISS MI (Market Intelligence) value narrative while working closely across product groups to define strategic goals, identify revenue growth opportunities and/or develop account retention strategies with the goal of strengthening and enhancing long-term client relationships. They are responsible for client engagement via onsite visits (when applicable), webinars, email or phone. They will develop efficient processes and serve as a resource for the company on best practices for growing and maintaining client relationships.

RESPONSIBILITIES:

• Driving existing enterprise sales process from identification to proposal to negotiation to close within assigned territory and book of business

• Achieve sales (upselling and cross-selling) and retention goals through the prioritizing your activity and sales pipeline.

• Cultivate and manage relationships with N.A. based clients while continuously promoting usage of MI products to facilitate and ensure client retention

• Planning and prioritizing activity and sales pipeline to achieve goals with an emphasis on efficiency, productivity, and forecast accuracy

• Partnering with your key contacts prospects and sales management to develop and deliver tailored business cases demonstrating the value or ROI for our solutions

• Presenting solution and services benefits through in-person visits at prospect offices, at industry conferences, and via web-based demonstrations when appropriate

• Deepen and grow client relationships to identify and deliver cross-product solutions

• Liaise with client support teams to identifying and monitor potential client dissatisfaction

QUALIFICATIONS:

• Knowledge of Mutual Funds, ETF, CIT, VA, etc.…(Distribution Intelligence & Product Development)

• Knowledge of Financial Services and Insurance sector with understanding in FA Marketing, Distribution, Recruiting, and M&A activities.

• Strong client engagement skills, ability to communicate professionally and effectively with all levels within the client organization

• Strong analytical, verbal, written communication and presentation skills required

• Ability to work independently as well as within a collaborative team environment

• Experience with enterprise software, account management and customer service

• Ability to manage large six-figure accounts and communicate effectively with executive level clients

• Ability to provide analysis of complex client business process flows to present effective resolutions Ability to diagnose, prioritize and drive opportunities for product integration

• Proven ability to adapt to changing priorities quickly and efficiently

ADDITIONAL SKILLS, KNOWLEDGE & ABILITIES PREFERRED

• Experience with Salesforce.com

• Understanding LinkedIn.com and how to leverage it to build networks and pipelines.

• Experience with Gong.io

• Familiarity with core Microsoft Office software, including PowerPoint, Excel, Word, and Outlook, Sharepoint

#LI-JB1 #MIN #MIDSENIOR #SALES

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let's empower, collaborate, and inspire one another.

Let's be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

We are proud to offer the following featured benefits

• Medical, Dental and Vision - multiple PPO plans to choose from

• 401(k) Plan with a competitive Company Match up to 9% inclusive of Safe Harbor contribution

• FSA and Commuter benefit programs

• Generous Paid Time Off (annualized minimum of 20 days vacation, 11 holidays and separate paid sick leave)

• Flexible Work & Hybrid policies may apply

• Paid Parental Leave

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.