Enterprise Account Associate Manager

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.

What We Need:

We are looking for an Enterprise Account Associate Manager to join our HNI Workplace Furnishings team.

In this role, you will be a champion of the dealer perspective within HNI Workplace Furnishings. This involves acting as a key point of contact for escalation, identifying shared challenges, and facilitating enhancement to foster strong partnerships.

What You Will Do:

• Manage a portfolio of dealers through establishing productive, professional relationships with key personnel in assigned dealer accounts and developing comprehensive understanding of dealers' business portfolios.

• Associate Enterprise Account Manager manages a regional portfolio in excess of $50M

• Serve as a single point of contact for project and service escalations to build and maintain strong relationships with dealer partners. Use network of internal contacts to influence resolution for ad hoc escalations and to drive for broader process or organizational change, as appropriate.

• Monitor performance challenges and advocate for dealer perspective among HNI Workplace Furnishings functional areas.

• Lead regular strategic engagements with dealer leadership to develop mutual performance objectives and critical milestones, communicate strategic priorities, identify process improvement opportunities, and monitor performance.

• Facilitate connections to various HNI Workplace Furnishings teams and resources to:

• Ensure proper support, deploy current strategic HNI Workplace Furnishings and dealer objectives, and communicate strategic changes.

• Execute HNI Workplace Furnishings and dealer marketing strategies in compliance with HNI Workplace Furnishings brand guidelines.

• Assist with promoting loyalty initiatives (i.e., Edge) and dealer programs (Dealer Investment Fund, mockups, showroom, Everyday Advantage, other contracts available).

• Promote new and existing products.

• Evaluate and execute on training needs for dealers through various modes of training including, but not limited to:

• Onboarding new dealer members through regular structured training on product, processes and programs.

• Supporting new product launches and other training needs (existing product, sales, design, etc.) through promotion of training calendar and marketing/selling resources.

• Driving profitability improvement through education on available contracts and benefits of shifting product mix

• Collaborate with dealer and local sales team to execute market plans and facilitate existing customer account strategies including presentation content, corporate visits, mock-ups, proposals, pricing, etc.

• Ensure dealer members understand and have access to all appropriate HNI Workplace Furnishings digital platforms with the goal of improving member productivity and accuracy, establishing self-service capabilities, and improving the overall customer experience.

• Participate in activities as appropriate to ensure the success of the organization.

What You Have:

• Bachelor's degree in Finance, Business, or related field required.

• At least 1 years' experience in dealer relations, customer service, consultative selling, manufacturing, project management required; 3 years preferred.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.

As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.

How we act today protects how we live tomorrow. Check out our CSR Report here: https://www.hnicorp.com/social-responsibility

Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other's differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion

We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.

We also invite you to visit us at www.HNICorp.com to learn more!