Calpine Houston , TX 77001
Subject to DOT Regulations
Oversee enrollments, contract entry and audits across all markets for Residential and Commercial customers. This role also includes responsibilities related to interdepartmental communication and processes to ensure that all customer agreements are fully
executed and enrolled. This role also oversees MarkeTrak issues that need to be worked in the ERCOT market on a daily basis and complying with ERCOT guidelines and PUC regulations.
ESSENTIAL JOB FUNCTIONS
Prepare and analyze metrics for the Operations/Enrollments meetings
Develop and analyze reports related to customer enrollments
Automate manual processes related to customer enrollments
Lead all daily activities performed by Enrollment team members including processing enrollments, working exceptions, coordinating Marketraks, and tracking forced move outs
Build validation processes for exception management and to ensure processes are completed
Handle special projects as requested by manager
Manage vendor relationships, especially with vendors for enrollments and EDI
Help maintain staff performance, morale, and productivity by ensuring that systems are in place and functioning well
5+ years of retail electricity operations experience
Experience with complex process and personnel management
Ability to work with a multicultural team and have superior interpersonal skills
Ability to multitask, as well as set priorities and meet deadlines
Excellent management and supervisory skills
Ability to communicate effectively in written form and verbally
Committed to professional ethical standards and be a confident decision-maker.
Bachelors Degree required
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use
our website or to apply for a position, please send an e-mail with your request to . Determination on requests for reasonable accommodation are made on case-by-case basis.