Enrollment/Billing Sr Representative / Client Resources Portal Helpline Analyst

Cigna Denver , CO 80208

Posted 4 weeks ago

Job Summary:

Work Schedule is Monday thru Friday 8am to 4:30pm MST

Location: Denver, CO work at home opportunity even after the COVID -19 restrictions are lifted. You will need to talk with the hiring manager about the option to move to work in the Cigna office after the restrictions are lifted if this is of interest to you.

This business operations position is within the Consumer Onboarding and Service Department. Provide customer service to our Select segment client base utilizing the Client Resources Portal. Acts as a resource for matrix partners inclusive of Sales and Client Advocacy as well as clients and brokers, with an emphasis on high client interaction. Supports standard front line troubleshooting skills and security access management for the portal. Facilitates scheduled training sessions via WebEx for customers on portal navigation and usage.

Overall Responsibilities:

Client Facing Role - Monitoring a Phone Line

  • Provides world class helpline customer service.

  • Conducts analysis of multifaceted problems / issues, proposes recommended solutions and drives resolution.

  • Communicates timely important complex information to appropriate levels of the organization.

  • Requires technical / investigation and trouble shooting skills.

  • Facilitates discussions / solutions with partners, and acts as a subject matter expert on all Client Resources portal related applications / reporting.

  • Supports the creation and amendment of security access for portal users.

  • Follows basic inventory management disciplines for managing workload.

Qualifications:

  • High School Degree required. Bachelor's Degree preferred

  • Technical / investigation and trouble shooting skills are required

  • Communication skills both written and verbal

  • Ability to stay organized

  • Excel in a fast paced work environment

  • Willing to support team goals while maintaining individual performance

  • Prioritize and adapt based on deadlines

  • Experience with Microsoft Office with a focus on Outlook, Excel and Word

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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Enrollment/Billing Sr Representative / Client Resources Portal Helpline Analyst

Cigna