Enrollment Systems Analyst

Position Information

Department/College Enrollment and Student Services Position Title Enrollment Systems Analyst Job Category Staff Posting Number 00455 FLSA Exempt Full or Part Time Full-Time Other Temporary No If Temporary, number of months

Position Summary Information

Duties

JOB SUMMARY: The Enrollment Systems Analyst will provide analytical and technical support to the offices of Enrollment and Student Support Services, creating and documenting analytical solutions in solving strategic enrollment problems focused on increasing undergraduate and graduate enrollment. This position serves as the business process analyst and expert serving Athens State University's Enrollment and Student Services divisions and their use of technology, including administering, maintaining, and improving the division's CRM system to support the primary functions, lead generation, recruitment, admission, and retention of students.

ESSENTIAL FUNCTIONS:

• Compile and document data for applicant and enrollment reporting, trends analysis, and guidance on recruiting and yield strategies.

• Through analyzing state, regional, and national demographic data, develop action plans in coordination of with the enrollment management team.

• Compile and document registration and student-pipeline analytics and dashboards.

• Provide analytical support for special projects within the Enrollment Services area.

• Develop new enrollment reports as needed including interpretations and visualization of reports for executive review and analysis.

• Provide support for essential functions to Office of Admissions including application processing, transcript intake processing, documentation verification, imaging, and admissions decisions.

• Work with colleagues in the Admissions Office and across the University to examine admission cycle processes, map and refine workflows, and plan improved business processes.

• Lead or co-lead efforts within Admissions and other University constituents to leverage CRM technology, other technology, and data analysis to improve the performance of the Enrollment and Student Services division.

• Develop, configure, test, document, implement, and maintain: prospective student and applicant database, inquiry/information request form and web delivered content, online application, document management, communication modules, analysis and reporting tools, event registration systems, custom objects, custom fields, page layouts, record types, field validation, workflow rules, data object relationships, permissions, triggers, email templates, campaigns, reports, dashboards, applications, and data import/export functions.

• Manage data migration and integration, including mass imports and exports; data cleansing, including merging, de-duplication; and upkeep of institutional data standards.

• Provide user support on, and documentation and training on the consistent use of, systems that support Admissions and Financial Aid, including CRM and reporting tools.

• Manage functional and technical relationship with software vendors.

• Monitor system performance and assist with problem resolution to help ensure system reliability and functionality as well as perform timely upgrades to the CRM.

• Evaluate and recommend process and system modifications as needed.

• Serve as primary point of contact for the CRM and identify best practices uses for the CRM.

• Demonstrate flexibility and adaptability to changing work scope and tasks based on need.

• Actively work towards building cooperative and collaborative relationships with peers and internal faculty and staff.

• Maintain "open door" to internal and external customers.

• Identify opportunities for improvements to work practices and offers viable solutions for implementation.

• Proactively engage in problem solving related to tasks in this position with internal and

• external people.

• Routinely practice self-monitoring by assessing self to make improvements or take

• corrective action to improve performance.

• Complete other tasks as assigned.

Qualifications

QUALIFICATIONS REQUIRED:

• Bachelor's Degree in Information Technology, Computer Science, or related field required.

• Demonstrated experience in the core job requirement areas.

• Experience with data analysis in an enrollment setting.

• Broad knowledge and understanding of higher education Admission, Financial Aid, and Enrollment processes and best practices.

• Experience with system analysis, data analytics, reporting, and data visualization.

• Experience with CRM systems, preferably in higher education.

• Experience with ARGOS or similar reporting tool, preferred. Experience with SPSS or similar statistical software preferred.

• Focus on detail and experience in process and service.

• Excellent communication skills required.

OTHER QUALIFICATIONS:

• Preferred: Master's degree.

• Must possess a professional demeanor.

• Ability to multi-task.

• Ability to keep student confidentiality.

• Must be able to work well with others.

• Ability to work with minimal supervision.

• Excellent organizational and planning skills.

Salary Schedule

Salary Band: P470

To view salary schedules visit: https://www.athens.edu/human-resources/salary-schedule-tables/

Salary will be Commensurate with experience and qualifications.

Posting Detail Information

University Information

Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Presently, over 3,100 students have selected Athens State because of its neighborly environment where 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 80% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was featured in the 2015 Best Value Online College Rankings by OnlineU.org for four online programs including computer science, accounting, education and human resources. The University offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 350 full and part-time employees with approximately 90 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. Seventy-five percent of the full-time faculty members hold a terminal degree. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.

Athens, Alabama is located in north Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society's "Top 20 Events in the Southeast" including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.

EEO Statement

Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.

Background Check Statement

In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.

Close Date Open Until Filled Yes Special Instructions to Applicants

Unofficial transcripts should be from the college or university which verifies minimum qualifications for the position. Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended. Please provide contact information for three professional references on your application. Include correct email addresses if available.

Additional Information

Athens State University participates in the E-verify System to verify employment eligibility for all newly-hired employees.

To apply or view details, visit https://jobs.athens.edu

Review of applications will begin as soon as possible and remain open until filled.

For assistance, contact the Human Resources Office at 256-216-3333 or email us at employment@athens.edu.