Enrollment Success Specialist

Job Description Summary

This position will support the San Luis Obispo Campus and have the following work schedule:

• Monday 9:30 am to 6:00 pm

• Tuesday 9:30 am to 6:00 pm

• Wednesday 9:30 am to 6:00 pm

• Thursday 9:30 am to 6:00 pm

• Friday 8:00 am to 5:00 pm

DEFINITION

Under general supervision of area Administrator, assist with all components of matriculation including, but not limited to outreach, admissions, orientation, registration, and follow-up activities. This assignment may include work and activities at any of the San Luis Obispo Community College District instructional sites, as well as participation in outreach activities off and on-campus, support for distance education students, and the development of comparable online materials.

DISTINGUISHING CHARACTERISTICS

The Enrollment Success Specialist position is distinguished from other positions in that it performs a variety of specialized duties regarding services for prospective, new, continuing, and returning students. Incumbents are expected to deliver information and services related to a wide variety of student support programs with the ability to work under minimum supervision.

The incumbent in this position supports institutional effectiveness and student learning outcomes by effectively assisting the public, community partners, and students via outreach and matriculation services.

Essential Functions & Qualifications

ESSENTIAL FUNCTIONS

• Assist in planning, coordinating, implementing, and evaluating student activities such as outreach events, orientations, and workshops;

• Prepares and conducts program-specific and general college orientations, presentations, workshops, college information days, campus tours, and visitations for new and prospective students and families.

• Participates in coordinating programming efforts for on or off-campus outreach/in-reach events, such as but not limited to College Night, Cougar Welcome Days, Open House, Connect @ Cuesta, and other related programs.

• Provides information to prospective students about college programs and services; refers and connects students to appropriate campus resources for in depth program information. Assists students with enrollment, application, orientation and registration processes Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g., virtual, written, telephone, and face-to-face); Responds to general questions related to admissions, course enrollment, course placement, financial aid, student success programs, orientation, counseling, and other services available to students.

• Assists students enrolled in assigned program by troubleshooting issues and resolving problems relating to admissions, general enrollment dates, course enrollment, orientation, and other related issues; meets with students as needed; corrects errors on student records as appropriate.

• Act as a lead with high school liaisons, pathway coordinators, and community partners to ensure that students have a meaningful and barrier-free pathway to college through admissions, placement, orientation, educationalplanning, and registration;

• Implement an effective communication linkage with each of the District high schools and assist with the visitation of high school students oncampus;

• Interpret and apply admission and registration rules, regulations, and polices;

• Receive, verify, and enter admission and registration forms into student information system;

• Accurately receive, secure, and transmit monies;

• Assist students, staff and the public in understanding California residency requirements;

• Verify residency requirements of entering students including applying non-resident and international student regulations, determine and send appropriate forms;

• Schedule student appointments;

• Serve as contact for distance education students to facilitate the completion of matriculation and success activities;

• Participates in student career fairs and other special recruitment functions off-campus and serves as the District's primary representative

• Possess proficiency in an integrated software system to enter and extract student data and research student information asneeded;

• Interpret and apply policies, procedures, and practices of the District with soundjudgment;

• Learn and effectively implement emergency procedures for the site;

• Assist and/or train student and hourly employees;

• Analyze situations accurately and make judgments without immediate supervision;

• Communicate effectively orally and in writing;

• Perform other related duties asrequired.

QUALIFICATIONS

Education:

Required

• AssociateDegree;

Preferred

• Bachelor'sDegree;

• Completion of courses in human services, sociology, psychology, education, or closely related fields.

Experience:

Preferred

• Two years of experience in a student support position in a high school or community college setting;

• Bilingual English and Spanish preferred.

Knowledge of:

• Matriculation principles and procedures used in California Community College programs, including, but not limited to, access, orientation, counseling/advising, academic standing, follow-up, and research/evaluation;

• Effective public speaking skills to conduct community presentations on or off-campus;

• Objectives of student equitymandates;

• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or databasesoftware;

• Correct usage of English, grammar, spelling, punctuation, and vocabulary;and

• District policies andprocedures.

Ability to:

• Establish and maintain cooperative working relationships with those contacted in the performance of duties;and

• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learningdisabilities.

• Conduct public speaking presentations to the campus community on or off campus,

• Communicate effectively and provide customer service.

• Understand, interpret, and apply laws, regulations, policies, guidelines and procedures;

• Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations on complex student issues in accordance with laws, regulations, rules and policies.

• Organize, set priorities and exercise sound, independent judgment within areas of responsibility.

• Represent the District effectively in public settings and one-on-one with potential students, community groups, other educational institutions and the public on a variety of subject

Physical ability to:

• Read and comprehend printed matter and text and data on computermonitors;

• Communicate intelligibly and effectively via speech, telephone, written correspondence,and/or email;

• Sit or stand for extended periods oftime;

• Lift and/or carry 25 pounds;and

• Exert manual dexterity sufficient for keyboard and other office equipmentoperation.

License and Certificates(current within the last year):Required

• Valid driver's license and eligible to obtain California driver's license upon hire.

Additional Information

REQUIRED DOCUMENTS TO APPLY

Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.

• Cover letter;

• Resume;

• Reference List (see further instructions below);

• Diversity statement (see further instructions below).

Diversity Statement Instructions: Cuesta College is committed to building and maintaining a workforce that reflects and honors the diversity of our students. It is important to us that our faculty, staff, and administrators demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, and religious backgrounds as well as sexual orientation and abilities of all constituents in the Cuesta College community.

In 500 words or less, with consideration to our Mission Statement and our values expressed above, please explain how you will demonstrate your commitment to diversity, equity, and inclusion in this position.

Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

SALARY SCHEDULE

Below is the full salary schedule range for this position, steps A through E. Per Cuesta College's bargaining agreement, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases.For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

• Salary Schedule Range: $4,668 - $5,675 per month.

• Anticipated Hiring Range: $4,668 - $5,147 per month.

ADDITIONAL INFORMATION

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Interview Process Information

Selected applicants will be invited to attend a Zoom interview and skills test on Tuesday, May 28, 2024.