Enrollment Services Specialist [Part-Time Pool]

Clackamas Community College Oregon City , OR 97045

Posted 3 days ago

Description

Provide first point of contact and information resource for prospective students and current students relating to admission and registration procedures. Provide information about degrees, programs, and services as well as financial aid, transcripts, student account activity, payment plans, add/drop courses, grading options, timelines, and other registration information.

Coordinate enrollment processes with other campus locations. Serve as liaison for problem solving with other college departments, student and public.

ESSENTIAL JOB FUNCTIONS:

Perform data entry and provide student record maintenance. Review and process student documents such as applications, registrations, grade changes, waivers, and transcript requests

Educate students and public regarding all enrollment related processing deadlines

Assist students with completion of enrollment related forms (admissions, registration, privacy release, transcript requests)

Troubleshoot and respond in a timely fashion to online registration questions and needs. Communicate with students and staff written requests for enrollment information, student records, and other related processes.

Prepare and produce official transcripts at student request.

Maintain current knowledge of college policies and procedures pertaining to admission, registration, records, and student accounts.

Communicate information accurately. Work as a team member.

Implement procedures that reflect institutional policy, comply with state/federal requirements and demonstrate excellent customer service.

Comply with FERPA regulations.

AUXILIARY JOB FUNCTIONS:

May provide assistance to other department personnel as workload and staffing levels dictate. Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility. Maintain work areas in a clean and orderly manner.

Qualifications

The education and/or work experience sections of your online application form must demonstrate that you meet all of the following Minimum Qualifications. The information on the cover letter/resume will not substitute for the completed application.

MINIMUM/MANDATORY EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or GED.

At least two years office/business experience. Associates degree desired.

Advanced knowledge of general office procedures.

Ability to work independently to attain department goals.

Strong interpersonal and communication skills to provide excellent customer service over the phone and in person to the general public, clients, students, staff and faculty.

Good organizational skills with ability to handle multiple tasks simultaneously for a variety of programs. Ability to handle periods of heavy data entry.

Be reliable, dependable and flexible.

Operate standard office machines: fax, copier, printer, etc. Use work processing software.

Use correct grammar, spelling and punctuation.

SPECIAL REQUIREMENTS/LICENSES:

Valid Driver's License accepted in the State of Oregon.

DESIRABLE QUALIFICATIONS:

None.

Other Job Elements

The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS OF POSITION:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including the ability to move materials weighing up to 5 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 50 pounds. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, calculator, standard office equipment, and automobiles.

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS:

Most of work period occurs under usual office working conditions where the noise level is typical of most office environments. Telephones, personal interruptions, and background noise are common.

SUPERVISORY RESPONSIBILITIES:

Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.

SUPERVISION RECEIVED:

Works under the general direction of the Director.

Additional Information

Clackamas Community College is a diverse community that provides equal opportunity in employment, activities, and its programs.It is the policy of the Clackamas Community College and its Board that there will be no discrimination or harassment in any educations programs, activities or employment on the grounds of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, marital status, disability, veteran status, age, genetic information or any other status protected under applicable federal, state or local laws.

The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under anti-discrimination laws.

Persons having questions about equal opportunity and nondiscrimination should contact the dean of Human Resources for Clackamas Community College in Barlow Hall at the Oregon City campus, 503-594-3300. Please note the following areas of responsibility, should you need relevant resources or information: Section 504 Coordinator, Disability Coordinator, Oregon City campus, 503-594-3181; Title II Coordinator, Associate Dean, Oregon City campus, 503-594-3392; Title IX Coordinator, Dean, Human Resources, Oregon City campus, 503-594-3300.



ADDITIONAL POSTING INSTRUCTIONS:

To apply for this position, you must submit:

  • Completed online application

  • Cover Letter explaining your interest in the position and describing how you meet the minimum and special qualifications and requirements of the position

  • Current Resume

  • Completed responses to the Supplemental Questions

Upon hire, candidate will be required to provide official transcripts for degrees earned, if applicable.



SUPPLEMENTAL INFORMATION:

CCC only accepts applications through this online application system.

We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline.

For assistance with this, please email hr@clackamas.edu. For technical assistance with your application, please call (855) 524-5627.

Please note: This is initially a self-screening system.

We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents.

Documents containing protected information will be considered incomplete. Incomplete applications will not be considered.

Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want the college to consider towards placement.

Clackamas Community College participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant.

The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Clackamas.



REASONABLE ACCOMMODATION STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Clackamas Community College are expected to perform tasks as assigned by Clackamas Community College supervisory/management personnel regardless of job title or routine job duties.



VETERAN'S PREFERENCE STATEMENT:

Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED:

  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) OR Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.

  • Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.

  • You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records/

For information regarding Veteran's Preference qualifications, visit the following website: http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq



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Enrollment Services Specialist [Part-Time Pool]

Clackamas Community College