Campus/Location: University Park Campus Campus City:
University Park, PA Date Announced: 11/08/2019 Date Closing: open until filled Job Number: 91916 Level/Salary Band: 03 G Exempt Work Unit: Office of the President Department: Office of Student Aid Full/Part Time: FullTime
The Office of Student Aid at Penn State invites applications for a Student Aid Coordinator to provide excellent customer service to our students and families and assist in the administration of financial aid. As part of The Pennsylvania State University, our office is committed to ensuring that diversity, equity, and inclusion are central to the success of our office.
We are concerned uniquely with the institutional change required for visioning and realizing a more socially just university. This position requires developing and maintaining a strong working knowledge of all federal, state, and University student aid regulations, policies, and procedures and contributing to the analysis of these regulations and their implementation. The Student Aid Coordinator will provide telephone, email, paper correspondence, and in-person walk-in advising to students/families regarding the financial aid process and related issues.
Processing responsibilities may include awarding and troubleshooting federal, state and University aid programs issues, including grants, scholarships, work-study, federal loans, alternative loans, and support for aid eligibility related processes. Work with other University departments such as Admissions, Bursar, Student Financial Services, Housing, and Registrar. Applicants must complete job application, resume and cover letter in order to be considered for further review of job position.
Typically requires a Bachelor's degree or higher plus one year of related experience, or an equivalent combination of education and experience. Critical thinking skills and attention to detail are paramount to identifying and addressing processing and communication issues with students and their families, including professional judgement actions affecting their eligibility for aid. Excellent writing, oral, presentation, interpersonal and organizational skills are required. This is a fixed-term appointment funded with good possibility of re-funding.
CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review at https://police.psu.edu/annual-security-reports.
EEO Is The Law
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.