Enrollment Services Assistant, Senior

Enrollment Services Assistant, Senior

Registrar

Atlanta Campus

Schedule: Monday - Friday | 8:30 AM - 5:15 PM

These are exciting times at the Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The Registrar Department is seeking Enrollment Services Assistant, Senior to join the already awesome team taking the Building Services Department to the next level of excellence!

WHAT MAKES The Registrar Department A GREAT PLACE?

• A flexible work environment

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

General Description:

The primary role of the Enrollment Services Assistant Senior is to make decisions on students' petitions for in-state status for tuition payment purposes and requests for out-of-state tuition waivers. The Enrollment Services Assistant Senior examines all the facts in each case and decides whether the student's outward manifestations demonstrate that domicile has been established in the state of Georgia and maintained for twelve consecutive months immediately preceding the first day of classes for which in-state status is requested or that the student is eligible for an out-of-state tuition waiver.

Essential Duties:

• Interpret the BoR's policies, guidelines, and procedures regarding in-state tuition classification and out-of-state tuition waivers.

• Process students' petitions for instate status and applications for out-of state tuition waivers.

• Notify students of petition decisions.

• Assist with the organization of the appeals process for those students who wish to dispute the decision/outcome.

• Function as a representative for the office and the University at the BoR's tuition classification workshops and conferences.

• Monitor and respond to Salesforce tickets and email inquiries regarding tuition classification and provide front desk assistance.

• Perform other duties as assigned.

Georgia State University Values

• COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university.
• INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility.
• TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.
• INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.
• EXCELLENCE: Achieving the highest standards and distinction in teaching, research and service.
• STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Values Statement

• The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

• Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Minimum Hiring Qualifications:

Bachelor's degree and one year of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Experience working in a cross-functional team environment.

• Knowledgeable of university policies and procedures, Family Educational Rights Privacy Act (FERPA), Board of Regents' (BoR) tuition classification policies and guidelines.

• Experience reviewing legal documents, immigration documents, State of Georgia 500 income tax return and the Federal Government 1040 income tax return, property deeds, rental and lease agreements, voter registration information, and vehicle registration forms.

• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.

• Experience with the Banner Student Information System.

• Effective time management and organizational skills.

• Ability to communicate effectively, both verbally and written.