Enrollment Services Assistant , #25544

St. Charles Community College Cottleville , MO 63338

Posted 4 weeks ago

St. Charles Community College is located just west of St. Louis, nestled in the heart of growing St. Charles County. Established in 1986, SCC is a public, comprehensive two-year community college offering associate degrees and certificate programs in the arts, business, sciences and career-technical fields. SCC also provides workforce training and community-based personal and professional development as well as cultural, recreational and entertainment opportunities.

SCC seeks a full-time Enrollment Services Assistant to promote a customer service-oriented atmosphere by addressing current and prospective students' inquiries (via email, phone, or in-person) in an effective and timely manner and by serving as a resource to students during their enrollment at SCC.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provides current and prospective students with general information about the college, assessment, registration, FAFSA, financial aid and other areas of Student Services.

  • Answers incoming calls for Enrollment Services. Retrieves voice mail messages and returns phone calls.

  • Assists with outbound student calls regarding enrollment issues

  • Monitors general departmental email address and responds to messages.

  • Adds and drops classes from a student's schedule (Express Registration)

  • Assists students with computer usage. Maintains computers and additional office machines.

  • Enters data, such as high school transcript information, test scores, and demographic information.

  • Tracks data and prepares reports.

  • Maintains student records and assists with record archiving.

  • Scans, prints, and mails various departmental correspondence.

  • Sorts and routes mail.

  • Orders publications and monitors display racks.

  • Assists with department filing, photocopying, scanning, and other projects as assigned.

  • Downloads admissions applications each day.

  • Downloads ACT scores and MOSIS information (Missouri Student Information System) each month.

  • Gathers and updates information for Student Services Senior Research Associate and/or Institutional Research (IR).

  • Orders and maintains supplies.

  • Creates and maintains various databases.

  • Assists with the processing of financial aid applications during peak times.

Qualifications:
High school diploma or general education degree (GED) is required. Minimum one year relevant full time experience. Data entry and the ability to learn customized programs quickly. Customer service and general office experience required. Must be friendly, professional, and possess strong interpersonal and listening skills

St. Charles Community College is an Equal Opportunity Employer.


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Enrollment Services Assistant , #25544

St. Charles Community College