Enrollment Operations Specialist

Job Summary:

The Enrollment Operations Specialist in collaboration with the Assistant Director and the Director, helps to design, plan, build, and support innovative solutions and engagement strategies that enhance the experience and success of Ithaca College students. The specialist will work directly with offices and departments in the Division of Enrollment and Student Success to facilitate enrollment processes and strategic projects in the College's CRM and other engagement systems and help ensure that the enrollment operations of Ithaca College are student centered, seamless, and personalized. The college utilizes the Slate CRM to facilitate student engagement, track progress, centralize communication, and analyze effectiveness of enrollment strategies of Admission, Student Financial Services, and Student Success and Retention, among other campus partners. This position plays a critical role in supporting the enrollment goals of the college by fully leveraging Slate tools and data to inform strategy and maximize the efficacy of enrollment processes.

Job Responsibilities:

• Partner with staff in Admission, Student Financial Services, Marketing, and New Student Transition Programs, and the Center for Student Success to configure, optimize, and support the larger division goals utilizing the Slate CRM and other engagement tools.

• Support the day-to-day functionality of the CRM system. Stay abreast of new Slate features through Technolutions trainings, chat forums and documentation.

• Assist with the building and configuration of digital communications, events, appointments, reports, and student-facing portal interfaces.

• Join the Assistant Director and Director as a member of departmental working groups to understand their process and meet their evolving needs over time.

• Manage existing solutions by performing updates to data and configurations as part of yearly reviews (cycle prep) and as business processes evolve. Troubleshoot and provide support related to Enrollment Operations and Strategy solutions. Contribute to the annual updates and testing.

• Assist with projects for specified efforts including project design, milestone and deliverables tracking, and change management.

• Provide training and support in the interest of handing off responsibility to campus partners so that they are adequately empowered to own the solutions we help to develop for them and have enough autonomy to be flexible and agile in responding to issues. Assist staff with questions and provide informal troubleshooting/training. Develop and maintain user manuals to support training and development.

• Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse, and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

• This role will be assigned some student support services tasks, as needed.

Qualifications:

Applicants must possess a Bachelor's degree or equivalent experience, with a minimum of 2 years in relevant fields. Proficiency in technology, including CRM software, Microsoft Office/Google Workspace, and Zoom, is essential. Candidates should excel in problem-solving, analytical thinking, and troubleshooting, with the ability to handle confidential information discreetly. Strong interpersonal and communication skills are crucial for collaborating within diverse environments. Demonstrated abilities in written and verbal communication, organization, and attention to detail are required. Experience with diverse teams, self-motivation, and the ability to work with limited supervision. Additionally, familiarity with Microsoft Excel or similar data management tools is necessary. Desired qualifications include experience with Slate CRM or similar platforms, web content management systems, and online student information systems. Experience working in, or a demonstrated understanding of, recruiting, admission, financial aid, retention, student success, and/or alumni engagement in higher education settings is also preferred. Experience in project management, higher education services, and technical skills such as HTML, CSS, JavaScript, and analytics tools are advantageous.

Work Environment:

This is a full time, on-campus position and is hybrid eligible after an initial onboarding period. Most of the work of the incumbent is carried out within a generally accessible, safe, indoor environment. The incumbent will be required to use a personal computer and associated equipment as well as other office equipment used in the day-to-day operations.

This position is 37.5 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$21 to $23 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental

• Generous Paid Time Off Policies

• 403B Retirement Savings Plan with Matching Employer Contribution

• EAP

• Flexible Work Plans

• Educational Benefits

• Career-Enhancing Trainings

• For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness