Enrollment Manager

Position: Manager, Enrollment

Department: Enrollment, Study Abroad

Reports To: Executive Director, Enrollment

Location: Remote, Portland, ME

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!

• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (based on our eligibility rules)

• CIEE Study Abroad and TEFL Program discounts

• 403(b) Retirement Plan with employer contribution

• Insurance Coverage (life, travel, medical, dental and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:

The Enrollment Study Abroad Manager has primary responsibility for managing and ensuring the success of a team of Study Abroad Advisors who are responsible for preparing students to study abroad from the point of acceptance until arrival onsite. Managers ensure that their staff maintain constant contact with accepted students, advising them throughout the application review process and pre-departure procedures, which may include advising on complex host institution, immigration and visa processes. The Advising Manager is responsible for guiding their team on strategic student outreach efforts, ensuring that advising staff have the skills, knowledge and support to grow student participation in CIEE study abroad programs from the acceptance of an application to its completion.

What you'll do:

• Manage Study Abroad Advisor team: coach, mentor and ensure the success of staff, including yearly performance review and support with annual goal setting.

• Support Study Abroad Advisors, ensuring they have the knowledge, tools and strategy to meet or exceed enrollment targets during the pre-departure process.

• Provide updates on progress of team towards goals using CRM, ad hoc reports and other tools.

• Organize and conduct weekly meetings with team and individual staff.

• Regularly review internal processes and procedures along with results of student evaluations to ensure superior customer service throughout the application process.

• Work closely with internal departments, such as Billing, Institutional Relations, Marketing, IT and international staff to strategize efforts in recruitment, marketing and application conversion.

• Act as Enrollment department contact for key sending institutions.

• Participate in special projects and strategic initiatives such as in-office visa processing, support mission-driven programs.

• Manage hiring and training of new staff.

• Foster an environment of positivity, growth, and development for teammates, encouraging creative thought processes.

• At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents and CIEE staff.

• Represent CIEE with integrity, accuracy, and in the spirit of its mission.

• Perform other duties as assigned.

What you'll bring:

• Bachelor's degree

• Management or strong leadership experience required, including the ability to lead a team to achieve its goals and objectives.

• 3-4 years of work experience in a sales and/or customer service oriented field; demonstrated interest in education abroad or higher education preferred.

• International study or work experience is required.

• Ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines.

• Ability to learn new processes quickly, take initiative, and provide suggestions for efficiencies and improvements.

• Strong organizational, administrative skills and extreme attention to detail.

• High tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities.

• Demonstrated success in achieving sales or enrollment targets strongly preferred.

• Strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email

• Must be a team player and self-starter able to exercise sound judgment on time use and the handling of sensitive materials.

• Strong experience working with Microsoft Office Programs including Word, Excel and Outlook. Experience with Salesforce CRM system preferred. Must be comfortable with learning new databases and technology.

• Able to travel domestically and internationally in support of programming.

• Readiness to grow and develop yourself, our client group, and our company.

• Ability to embrace CIEE's Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture.

Location Requirements

The position is available to applicants in Canada and the United States, except for applicants residing in:

• Washington (state)

• Colorado

• California

• Jersey City, NJ

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations a background and reference check will be conducted as a condition of employment.