Enrollment Counselor

University Of Cumberlands Williamsburg , KY 40769

Posted 2 weeks ago

This person will have excellent intercultural, problem-solving, organizational and computer skills in order to keep up with the demands of the office. The position requires excellent communication skills, the ability to be a dynamic team player, and experience in education or work abroad.

The Enrollment Counselor coordinates admissions process and enrollment of qualified students. She/he will perform a broad range of duties to meet the needs of the online program, including admissions, advising, and registration.


  • Should be a U.S. citizen or a Legal Permanent Resident.
  • Bachelor's Degree preferred
  • Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
  • Outstanding telephone skills; polite, friendly manner working with students
  • Proficient in computer literacy and knowledgeable of Microsoft Office
  • Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
  • Customer Service Experience.
  • Excellent analytical, communication and writing skills.
  • Ability to work flexible schedule.
  • Will require occasional weekend work and travel.
  • Office hours and work times are based on student needs; including availability for students worldwide.

Key Duties and Responsibilities:

  • Manages admissions process including inquiries, correspondence, collection and maintaining admissions data.
  • Working with admissions staff to keep student records up-to-date and accurately entered into ERP/CSM database.
  • Creating new student folders and assigning them to appropriate counselor through students academic interest
  • Responsible for maintaining admissions reports, daily, weekly, and monthly applicant/inquiry statistical reports.
  • Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
  • Communicate effectively with applicants in a timely manner
  • Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
  • Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
  • Transcript Evaluations for program requirements (recommended hours, content areas, GPA requirements, etc.) for meeting program standards for the University and State certification process.
  • Provide prompt and efficient customer service.
  • Learn and execute new information and data processes that are required to meet needs of the department.
  • Represent the University at events.
  • Receives and uploads student admissions documents.
  • Assist with orientations or other programs
  • Performs other duties as assigned.



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Enrollment Counselor

University Of Cumberlands