Job Description: Summary
Successful Enrollment Counselors possess unique communication skills and exhibit core values that effectively engage and inform prospective students via robust phone conversations in an organic, student-focused style, establishing rapport and building trust.
Are student-centered and driven by the need to help others achieve their educational goals
Thrive in a fast paced environment and demonstrate a passion for higher education
Assist prospective students to find the right undergraduate program that meets their needs
Educate prospective students on possible lifestyle changes, time commitments, technology and study skills required to be a successful online college student
Exhibit excellent quality service, follow through, and interaction with students and supporting departments in a collaborative manner, ensuring the student is well-prepared to begin their classes
Duties and Tasks:
After the Enrollment Counselor achieves initial contact with prospective students they continue to counsel and educate them through the entire enrollment process. The process will include information regarding registration, ordering books, technology setup and introductions to fellow team members who will assist them with financial questions and academic advice.
As the primary contact, the Enrollment Counselor is responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar or related or a logical assignment to the position. Management may require incumbents to perform duties other than those contained in this document.
As part of a high performing team Enrollment Counselors must;
Possess key attributes of integrity, flexibility, initiative, and confidence
Understand and adhere to outreach requirements and quality expectations, meet their goals and motivate through a positive approach and a general openness to feedback
Identify and share opportunities to improve university processes and the student experience
Generate prospective student referrals from existing students, alumni, staff, and members of the community
Maintain outstanding attention to detail through accuracy and follow-up to manage procedures of student record keeping efficiently; on excel spreadsheets and in student databases
Operate in a positive manner as part of a team and show a willingness to grow and learn by being open to change, innovative ideas, and constructive feedback
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Active Learning Understanding the implications of new information for both current and future problem-solving and decision making.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses
Coordination- Adjusting actions In relation to others' actions.
Service Orientation-Actively looking for ways to help people.
Social Perceptiveness -Being aware of others' reactions and understanding why they react as they do.
Speaking- Talking to others to convey information effectively and accurately over the phone.
Writing- Communicating effectively in writing as appropriate for the needs of the student via email.
Organizational skills highly developed and able to multi-task and set priorities.
Technical skills MS Office, Excel, and Outlook.
Attention to Detail Set priorities on time and with a great deal of accuracy.
EDUCATIONAL REQUIREMENTS / QUALIFICATIONS:
Two or more years' admissions experience or high-value relationship-based/consultative sales experience required. High School Diploma equivalent
Demonstrated success working with students or customers in a highly professional and student/customer focused environment.
Bachelor's or Master's degree from a regionally accredited college or university;
Experience working with non-traditional adult students in an online environment.
Any equivalent combination of education and experience and training that provides the required knowledge, skills, and abilities.
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.
Saint Leo University