Enrollment Associate II - Veteran Services (Part-Time)

Henry Ford College presents an opportunity for an Enrollment Associate II - Veterans Services (Part-time)

Hours 24/week Tuesday through Thursday  8 a.m. to 4:30 p.m.

The Veterans Services Assistant will work directly with the manager of the Office of Veterans Services as the first Point of Contact to assist military affiliated students with educational benefit information, VA certifications, and assisting current military connected students with federal and state tuition assistance programs. Using a high level of detail, this role will assist in certifying student enrollment, attendance, completion, and processes via the VA Online Certification Enrollment system (VA ONCE). The successful candidate will assist in meeting all federal and state compliance regulations, maintain confidentiality of office records, and work with other HFC departments to assist students.

• Associate degree or a combination of education and related experience may be considered in lieu of a degree.

• Experience in both internal and external customer service.  Willingness to provide assistance and patience to a diverse population via telephone, email, and in-person.

• Strong communication skills.

• Proficiency in Microsofe Office 365, specifically Microsoft Word and Microsoft Excel.

• Experience using an integrated student information system or willingness to learn (Current HFC systems include Colleague by Ellucian)

• Willingness to complete annual mandatory online training offered through the Veterans Administration to become and maintain role as School Certifying Official.

• Willingness to attend both virtual and in-person training for updates in regulations and best practices in providing services to military connected students.

• We are especially excited to speak with applicants who have experience in or knowledge of Veterans Administration educational benefits, Federal military tuition assistance, State tuition assistance, or other closely related federal and/or state benefits, or experience in a military affiliated setting.

The most successful candidate will have a career that reflects the following competencies:

• Customer Experience

• Anticipates and meets the needs of both internal and external customers including students, staff, and the community. Delivers high-quality services; is committed to continuous improvement.

• Communication

• Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders. Understanding and adherence to HFC policies and procedures.

• Flexibility

• Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

• Interpersonal Skills

• Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

• Decisiveness

• Makes well-informed, effective, and timely decisions.

• Problem Solving

• Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

• Act as a main point of contact for students requesting information about VA (Veterans Administration) educational benefits, Federal Tuition Assistance or State Tuition Assistance benefits.

• Assist students with applying for educational benefits and meeting requirements to report student's status including, but not limited to: initial enrollment certification, monitoring subjects pursued by students based on academic program requirements, changes to student's enrollment status, reporting end-of-term grades when required, graduation, academic progress, and academic dismissal status.

• Maintain records in accordance with VA compliance regulations, including enrollment and certification records.  Assist with generation of VA compliance reports required by semester or annually.

• Assist in maintenance and reporting academic programs offered by HFC for approval through Michigan State Approving Agency (SAA) each academic year.

• Keep up to date on current VA and DoD (Department of Defense) benefits and regulations through U.S. Department of Veterans Affairs School Certifying Official Handbook, communication with VA Education Liaison Representative (ELR), official communications, webinars, and attendance at training opportunities.

• Complete initial and annual mandatory VA training requirements to become and maintain status as a School Certifying Official.

• Work closely with other departments to meet compliance requirements, provide student service and resolve issues.

• Assist in planning events (e.g. Veterans Day Commemoration for military students with Student Veterans Association (SVA) and other HFC departments.

• Assist in maintaining Veterans Center on campus.

• Complete other duties as assigned.

PHYSICAL DEMANDS

Physical Demands

Not Applicable

Occasionally: <33%/day

Frequently:      34-66%/day

Constantly: >66%/day

Sitting

X

Standing

X

Pushing

X

Pulling

X

Climbing

X

Reaching

X

Walking

X

Lifting <10 lbs.

X

Lifting 10 lbs. to 20 lbs.

X

Lifting 20 lbs. to 50 lbs.

X

Lifting >50 lbs.

X

Kneeling

X

Twisting

X

Stooping

X

Other

While we have attempted to capture the core functional responsibilities in the role, this position description is not meant to be all inclusive.  Therefore, performing additional job-related duties not listed above may be required as assigned.

For applicants viewing this ad from an external site, please go to hr.hfcc.edu/ jobs to apply.

For further information about HFC, please visit us at www.hfcc.edu or on Facebook, hfcc.edu/facebook.