Enrollment Assistant Part Time (Pool)

About Mount Wachusett Community College:

Mount Wachusett Community College (MWCC) is a highly regarded educational institution located in Gardner, Massachusetts and accredited by the New England Commission of Higher Education (NECHE). Established in 1963, MWCC serves the educational needs of the communities of North Central Massachusetts with innovative undergraduate education, early college programs, workforce development, personal enrichment, and community service. With a strong emphasis on academic excellence, MWCC provides a supportive environment for individuals to pursue their educational goals, enhance professional skills, and seek personal growth. As a beacon of opportunity, Mount Wachusett Community College empowers individuals from all walks of life, fostering their development and transformation.

We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.

http://mwcc.edu/about-mwcc/

Mount Wachusett Community College embraces diversity, equity, and inclusion as core values and makes it our mission to proactively focus on improving racial equity in our college community. We value equity-minded individuals with commitment to serve student learners from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we strongly encourage applicants who share our commitment and who understand the benefits of culturally relevant practices needed in an educational environment.

Job Description:

General Statement of Duties:

This particular job posting is an "Open Pool" position. There may or may not be available openings at this time however, when an opening does occur, the hiring manager will draw from the pool of applicants we have on file on an as needed basis.

The candidate will have primary responsibilities in providing all students with premier customer service. This position will assist in the execution of phone outreach campaigns in conjunction with enrollment activities and events and communicate with students and families through a variety of methods, to include walk-in, telephone, and e-mail correspondence.

Responsibilities:

Essential function and responsibilities may include:

• Serve as primary point of contact for special projects;

• Provide clerical support by performing activities such as scheduling appointments and meetings, and submitting space reservations, printing requisitions, and work orders;

• Perform data entry on various software platforms. Utilize Salesforce CRM, as well as other resources, in the delivery and tracking of premium customer service to students.;

• Contribute in the planning and coordination of enrollment outreach campaigns;

• Responsible for participating in special events, including but not limited to recruitment, enrollment and financial aid activities;

• Perform most duties during afternoons and evenings. Work a varying schedule, including days, nights, and weekends, when assigned and other duties as assigned;

• Other duties as assigned.

Requirements:

Minimum Qualifications:

The Enrollment Assistant should have demonstrated ability to work in high traffic offices at a fast pace with accuracy and effectiveness, should possess an interest in gaining significant higher education experience and exposure, and have the ability to:

• Communicate effectively in written and verbal form;

• Interact in an effective and appropriate manner with diverse constituencies;

• Effectively operate a personal computer and associated software (Outlook, MS Office, Excel, Chat software, etc.);

• Maintain files accurately, in paper form and within software programs;

• Maintain confidentiality of records and information;

• Work a flexible schedule.

Desired Qualifications:

Equivalency Statement

• Bilingual

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $15.00-$16.00 per hour

Employee Status: Part time

Benefits: No

Hours per Week: not to exceed 18 hrs weekly

Number of Weeks: up to 52 weeks

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Application Instructions:

This particular job posting is an "Open Pool" position. There may or may not be available openings at this time however, when an opening does occur, the hiring manager will draw from the pool of applicants we have on file on an as needed basis.

Candidates for employment should be aware that although the COVID 19 Vaccination Requirement Policy is no longer in effect, all Community College students, faculty and staff are strongly encouraged to be up to date with vaccination against COVID-19. For additional information related to the status of the COVID19 Vaccination Requirement Policy, please visit: https://mwcc.edu/covid/

The following documents are required:

1.Resume

2.Cover Letter

Applications will be accepted until the position is filled.

Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).