English-Spanish Customer Service Representative

Carmax Norcross , GA 30071

Posted 1 week ago

7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092

CarMax, the way your career should be!

Now offering a $3,500 Sign-On Bonus

Only candidates external to Carmax who are hired will qualify to receive the sign on bonus

Provide an iconic customer experience

Ensuring todays customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. Responding to sales leads and customer inquiries, you will drive traffic to CarMax stores to ensure each customer finds the right vehicle for them. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

This is a work from home opportunity due to the current worldwide pandemic. Candidates must live in the greater Atlanta metro area and must be flexible and willing to work in the CarMax Atlanta Contact Center if future business needs change.

What you will do - Essential responsibilities

  • Connect with customers online and over the phone to find out what they want and need from their next car purchase

  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs

  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience

  • Mentor others as your skillset expands

  • Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license.

Learn and succeed as part of a team

This is a high-energy sales environment where you will work as a team to meet goals. We'll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.

Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred

  • Thrive in a fast-paced environment

  • Good listening skills and a strong customer focus

  • Strong written and verbal communication skills

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Smiths Group

Posted 3 days ago

VIEW JOBS 7/28/2021 12:00:00 AM 2021-10-26T00:00 Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient and more connected. We're proud that we've been helping propel the human world forwards during our 160 year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big. Today we're an aligned global business of five divisions and around 22,000 colleagues that touches the lives of millions every year across five vibrant global markets. For more than 100 years, John Crane has partnered our customers around the world to deliver innovative solutions that improve process and equipment reliability through a relentless focus on quality, a passion for service, and uncompromising commitment to our people, safety, the environment and ethical business practices. With more than 5,800 employees around the globe, we supply and service the products used by our customers in process industries for their mission-critical operations. Being a valued and trusted partner is more than what we do―it is our legacy. Our core values―respect, ownership, integrity, customer focus and passion―guide our actions and behavior every day. So whether you're an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There's never been a better time to join Smiths. And help us create the future. Job Description Under the general supervision of the Department Supervisor, the Customer Service Representative (CSR) initiates, coordinates, and maintains a flow of materials and information to various accounts to ensure the highest levels of customer service. This is a direct-hire position with a worldwide company, and benefits start on your first day. You will be working closely with every department and positioning yourself for growth with John Crane! This is a great entry-level role leading into a career in sales, operations, engineering, or many other US and global roles. The ideal candidate will have a mechanical aptitude with the willingness to learn and grow. We are excited for you to apply! Duties & Responsibilities * To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly, planning, traffic, distribution, quality. * Expedite and procure work in progress material to enable visibility for satisfying customer demand. * Coordinate the review of customer incoming orders in terms of pricing, specifications, account status, shipping requirements, and product availability and ultimately the entry of appropriate orders. The order review is to be in accordance with current quality management system. * Order coordination required for branch business in the areas of specifications, product availability, shipping commitments and order entry functions. Every attempt is made to accommodate ultimate branch customer needs. * Continually review and update supply functions with revised customer demand changes and coordinate new promise dates. * Maximize delivery date integrity on all orders through internal and external communication on schedule dates of the factory work order or purchase order. * Generate simple quotes for intercompany and external customers. * Instruct, assist and train others in the organization as necessary. * Liaise with Quality Department on RMA and AQR's. * Maintain record of all contracts pertaining to the Customer Service Representative accounts, meeting current guidelines. * Potential Field Location Responsibility: Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant. * Potential Field Location Responsibility: Along with Group Lead, utilize Pricing Tool (LPG) to price all assemblies and components in proposal status. * Potential Field Location Responsibility: Process all customer invoices according to established departmental guidelines and procedures. Analyze and interpret data to ensure all customer requirements are met. Assist finance department with collections of past due invoices. * Additional duties as assigned. The Individual * High school diploma or equivalent required. Associates Degree preferred. * Minimum 2 years related work experience. * Must have ERP system experience. * Intermediate level skills with Microsoft Office products. * Ability to read blue prints, identify product lines and answer basic technological questions, in certain locations. * Strong verbal, written, problem solving, and organization skills required. * Experience in planning, materials and scheduling as needed. * Bilingual English - Spanish a plus. PHYSICAL/MENTAL REQUIREMENTS: * Must be able to sit for extend periods of time; a minimum of 2 hours. * Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant. * Must be able to lift and carry up to 10 pounds. * Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. * Must have the manual dexterity and coordination to operate office equipment. * Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments. * Must be able to read, write, speak and understand English. * Must be able to respond to visual and aural cues. Smiths Group Norcross GA

English-Spanish Customer Service Representative

Carmax