English-Spanish Customer Service Representative

Carmax Norcross , GA 30071

Posted 1 week ago

7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092

CarMax, the way your career should be!

Provide an iconic customer experience

As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

What you will do - Essential responsibilities

  • Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer

  • Triage incoming calls to the appropriate person or department to best assist the customer

  • Complete administrative tasks such as processing payments and updating information in our CarMax systems

  • Understand and adhere to company policies and procedures including collection policies/laws

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Qualifications and requirements

  • High school diploma, or equivalent to 1-month related experience

  • Thrive in a high energy and fast-paced environment

  • Speak and listen effectively with CarMax customers via phone or in writing

  • Strong written and verbal communication skills

  • Basic computer knowledge, including word processing and typing skills

  • Flexible work hours with shifts that may include nights, weekends, and holidays

Only candidates external to Carmax who are hired will qualify to receive the sign on bonus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative I Spanish

Incomm

Posted 3 weeks ago

VIEW JOBS 5/27/2021 12:00:00 AM 2021-08-25T00:00 Overview Leveraging deep integrations into retailers' point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog. Inside InComm from InComm on Vimeo. About This Opportunity The Customer Care Representative (Tier I) must be able to strive in a fast-paced environment. Upon successful completion of a comprehensive training program the Customer Care Representatives are expected to provide customer care services with a friendly, enthusiastic and focused manner within an inbound call center. Customer Care Representatives will provide cardholders with various types of customer care from checking account balances to raising transaction disputes. Successful employees will be able to de-escalate calls from irate cardholders using the training provided. The ideal canidate will be able to speak both Spanish and English fluently. The Shift for this position is Monday to Friday - 9am to 6pm Responsibilities * Answer inbound customer service phone inquiries related to InComm financial service cards (GPR, Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service Manual; or related training material. * Answer inbound calls in timely manner in accordance with company's goals for call intake * Provide timely, accurate and courteous responses to the customers concerns or questions in accordance's with Incomm's regulations. * Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs. * Perform pin redemption for customer's having an issue with using the IVR (i.e. Document Cardholder Customer Service activities. * Follow escalation events procedures in accordance with Financial Services Customer Service Manual. (i.e. Chargebacks, disputes, potential fraud, etc.) * Understand, utilize and adhere to the Financial Services Customer Service Manual that is used to govern Customer Care activities. * Meet reporting requirements as designated by Supervisor or other InComm Management; including but not limited to schedule adherence, average handle time, quality score, and attendance. Other Financial Services Customer Service activities as designated by Supervisor or other InComm Management. Qualifications * Must be able to sit for an 8-hour shift while talking to customers through a headset. * High school degree or equivalent * Strong verbal and written communication skills are critical * Bilingual (Spanish/English) * Basic knowledge of MS Office, Internet, Windows and typing skills are required * Two years' customer service experience required, prior call center experience preferred * Financial Card (GPR, Single load) customer service experience a plus * Successful completion of a criminal background and consumer credit check is required * 24/7 operations; shift flexibility is a must * Drug screen may be required InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law. Incomm Norcross GA

English-Spanish Customer Service Representative

Carmax