Engineer/Senior Engineer, IT Desktop Services

American Airlines Fort Worth , TX 76102

Posted 2 weeks ago

Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: None

Requisition ID: 28057


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You've come to the right place.

You don't have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We're glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we're building on almost a century of innovation and firsts in our industry and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team within the Information Technology Division. This position will be responsible for all aspects of Microsoft stack based Infrastructure Services and Desktop hardware. This includes research, design, test, and deploy technologies being researched by the desktop organization at American Airlines. Majority of the focus will be on Desktop hardware and peripherals that will be utilized to streamline the desktop infrastructure.

Specifically, you'll do the following:

  • Performs lifecycle management for operating systems and applications using the Microsoft System Center suite of products (maintain hotfixes, service packs, software deployments)

  • Researches, designs, deploys, and tests Desktop hardware and Windows operating systems

  • Installs, upgrades, and supports the enterprise desktop image

  • Creates, updates, test, and deploys software packages

  • Troubleshoots issues related to the desktop imaging process or methodology

  • Responds to the needs and questions of users concerning access of resources on the network

  • Performs as tier three\four level support engineer to troubleshoot and resolve complex enterprise level issues

  • Assists in the selection and recommendation of standardized equipment selection

  • Creates and maintains architecture, design, and installation documentation

  • Stays abreast of new technologies as it applies to business needs


Required Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

  • 3 years of system administration experience on Windows OS 2012 2016

  • 3 years of experience as a Desktop Hardware Engineer

  • Experience with Microsoft System Center, scripting, PowerShell and other automation processes and solutions

  • Understanding of networking fundamentals and working knowledge of firewalls, load balancers, etc.

  • Experience with imaging technology and processes

  • Experience with virtualization technologies

  • Proficient in authoring, editing, and presenting technical documents

  • Experience in supporting a DevOps environment using tools such as GIT, Jenkins, Maven, etc.

  • Basic understanding of J2EE design patterns and best practices

  • Ability and desire to troubleshoot complex issues and explore details

  • Ability to exercise sound judgment in ambiguous technical situations

  • Ability to draft and formalize technical documentation

  • Ability to effectively prioritize multiple projects simultaneously

  • Experience in Agile methodologies, such as SCRUM

Preferred Qualifications

  • 5+ years of experience as a Desktop Hardware Engineer

  • Ability to influence through outstanding interpersonal skills, collaboration, customer service and negotiation skills

  • Ability to work well within a team environment, as well as independently

  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

Additional Locations: None

Requisition ID: 28057

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment: Engineer, Developer, Computer Science, Information Systems, Hardware Engineer, Engineering, Technology

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Engineer/Senior Engineer, IT Desktop Services

American Airlines