Engineering Tool Hellp Desk Generalist

Raytheon Richardson , TX 75080

Posted 1 month ago

How do you protect against those with bad intentions? You create innovative technical processing solutions and collaborate with some of the finest talent in the IT field. Whether you're an Information Systems Technologist or an Encryption Strategy Expert, at Raytheon you'll grow a varied and rewarding career. And you'll be supported with a comprehensive and competitive benefits package that promotes work/life balance. If you're ready to take on today's big challenges, discover a world of opportunity at Raytheon.

  • America's Best Large Employers by Forbes

  • Career & Development Opportunities

  • Full-time

  • Entry, Mid, Senior

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NOTE: This is a temporary expected to be 6-12 months in duration, depending on business needs.


Support the Global Business Services-IT Engineering Solutions team with helpdesk support for a variety of Engineering (software, systems, electrical, mechanical) applications. This "tool generalist" position will be the front line contact with engineers across a wide range of programs and locations in Raytheon, and will handle requests ranging from installation support and license server access to tool outage diagnostics. Requests requiring additional support will be handed off to tool subject matter experts. Essential function will be the receipt, logging, assigning, and tracking of helpdesk requests from end-users on a variety of engineering design tools.

Two positions are available, and can be based in either El Segundo, CA, Richardson, TX, or Marlborough, MA.

Required Skills/Basic Qualifications:

  • Minimum of 1 year engineering application help desk experience

  • Work with and/or on programs performing engineering design and/or engineering design tool support (ME, EE, SWE, Lifecycle Management, etc.

  • Manage queue, running, interpreting and summarizing weekly helpdesk metrics

  • Good Problem solving skills and ability to solve software application problems with minimal domain knowledge

  • Prior experience with help desk incident management software (ServiceNow, Remedy, etc.)

Must be able to obtain and maintain a US DoD Secret clearance (US Citizenship is required.)

Desired Skills/Preferred Qualifications:

  • 2 years engineering tools support experience

  • Prior experience with ServiceNow

  • Strong communication, customer service and organization skills

  • Knowledge of help desk processes and procedures are a plus

Active Secret clearance is preferred.

Education Required:

  • 4 year college technical degree or equivalent work related experience. 8 years experience in lieu of a Bachelor's degree is acceptable.

  • Desired progress toward 2 or 4 year Engineering degree
    136063BR 136063

Business Unit Profile

Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation and training solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated $6.2 billion in 2018 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.

Relocation Eligible


Clearance Type



Computer/Management Information Systems

General Engineering

Information and Knowledge Systems

Type Of Job

Temporary - Full Time

Work Location

CA - El Segundo

MA - Marlborough

TX - Richardson

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Engineering Tool Hellp Desk Generalist