Engineering Technician IV

Description

Leidos has openings for Senior IT Field Technicians in support of NASA's programs in multiple Facilities. The Senior IT Field Technician will be responsible for:

• Installing, supporting, and/or maintaining LANs and/or WANs; evaluating and recommending networking product and software upgrades.

• Performing technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations.

• Monitoring data traffic and controls network resource performance to ensure high-quality transmission.

• Manage conference room technologies such as audio-visual equipment, video conferencing systems and Surface Hubs.

• Identifying, diagnosing and resolving technical problems related to network failure/integrity and usage of PC hardware and software.

• Utilizing existing knowledge while building additional knowledge of the company, client, and processes.

• Resolving work orders for Network and VOIP issues.

• Solving a range of straightforward problems.

• Analyzing possible solutions using standard procedures.

• Completing work with a moderate level of guidance and direction.

• Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.

• Impacting quality of own work and the work of others on the team.

• Working within guidelines and policies.

• Explaining information to others in straightforward situations.

Basic Qualifications:

• BS degree in Information Technology, Computer Science or related field or 10 years of experience in lieu of degree.

• 5 or more years of relevant experience

• 3+ years of cable plant experience working with fiber optic, copper, and category cabling.

• 3+ years' experience troubleshooting complex routing and switching issues.

• 3+ years' experience configuring switches, routers, network appliances, WAN acceleration devices.

• Ability to work flexible hours, i.e., weekends or late afternoons and evenings.

Required Skills:

• Advanced troubleshooting skills

• Senior Level knowledge of configuring and maintaining network devices such as switches, routers, wireless access points, firewalls, and network appliances.

• Knowledge of voice, video, data, and wireless network technologies (e.g., LAN/WAN, Wireless, VoIP, Physical security, Video conferencing).

• Understanding of network protocols and technologies such as TCP/IP, VLAN, VPN, and routing protocols.

• Ability to work in a team environment to resolve technical issues in a dynamic environment.

• Strong communication and interpersonal skills to work with clients and team members effectively.

• Ability to interpret network drawings and specifications.

• Ability to identify different colors and telecom color codes.

• Comprehensive knowledge of Audio-Visual (AV) system components, including cameras, microphones, speakers, displays and control interfaces.

• At least one certification in SMPTE (Society of Motion Picture Television Engineering)

• Basic knowledge of video scopes and waveforms

• Hands-on experience with calibrating and configurating video components and hardware.

• Lifting of heavy objects of up to 50 pounds

• Familiar with Microsoft Office Suite, including Word, Excel

Preferred Qualifications:

• BICSI Certification

• CCNA or other Networking Certification

• Experience with NASA

• Experience in integration Q-SYS audit systems with collaboration platforms for seamless audio-conferencing experiences.

• Familiarity with designing, programming, and troubleshooting Crestron AV systems, including control interfaces for room automation and integration with collaboration platforms.

Original Posting Date:

2024-03-22

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $48,100.00 - $86,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.