Engineering Project Manager, Apple Store Online

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that support the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Our Retail Online Business Process Re-engineering (BPR) team is responsible for collaborating cross-functionally to deliver scalable, efficient, and customer-centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the online shopping experience and the in-person touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment, and many other Digital Programs.

We are looking for an outstanding and multi-skilled Project Manager, with a proven record of leading diverse and sophisticated projects from conception through implementation in either an e-Commerce or Contact Center landscape. You will be encouraged to traverse an array of project/program management skills including business analytics, process mapping and optimization, business requirement documentation, technical requirement generation, solution architecture, testing and evaluation of solutions, change management across the organization, and finally project retrospectives and close-out before moving on to the next improvement they'll tackle.

You are proactive, driven, and love working in a fast-paced and at times ambiguous environment. You are an excellent project manager, an innovator, a deep thinker, a relationship builder, a great communicator, a team builder, and someone who works comfortably within the details but without losing sight of the larger strategy we're driving. If this sounds like you, we'd love to meet with you. Inclusion is a shared responsibility, and we work together to cultivate a culture where everyone belongs and is inspired to do their best work.

Description

• Lead end-to-end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.

• Lead all phases of projects within their portfolio, including project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout.

• Be the voice of their work. Communicate effectively and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.

• Build positive collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.

• Is a model teammate, and uses their skills and talents to uplift the team around them.

• Collaborate with both business and technology teams to ensure project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure.

• Drive project-centric discussions and deep dives with team members from a diverse set of backgrounds and roles, and harnesses these discussions to focus efforts on the objectives of their defined body of work.

• Strive for operational excellence by incorporating Apple's standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.

• Quickly become and serve as a technical SME for Retail Online in the area where your project work takes you.

Key Qualifications

• Demonstrates a contagious level of passion and energy for the work they deliver.

• Excellent communicator across all levels of an organization, in both written and verbal formats.

• Demonstrates the ability to understand and explain sophisticated business processes, systems, and tools with a keen focus on upstream/downstream impact.

• Brings validated expertise in project management across the full project lifecycle (ideation through completion).

• Experienced with and comfortable working on global and/or regional scope initiatives while using either Waterfall and/or Agile project management methodologies.

• Builds deep relationships with cross-functional partners and is always viewed as a trusted advisor and partner.

• Interacts proficiently with a wide range of technical and business teams, and naturally adjusts their communications and messaging for their intended audience.

• Is a technical and analytical problem solver, and stitches between their work and the broader strategy.

• Consistently challenges the status quo, and proposes new and creative solutions.

• Demonstrates adaptability and creativity in their approach to solving problems.

• Skilled in navigating an environment of ambiguity and uncertainty, making sound decisions for their teams, and can set direction in their work even when needed information or data may be missing or incomplete.

• Demonstrates confidence managing multiple medium/large scale initiatives simultaneously, and manages deliverables effectively based on business needs and priority.

• Thinks with a focus on implementing simple but lasting solutions.

• Participates to an inclusive environment through respecting each others' differences and having the curiosity to learn

• Demonstrates Apple's values of inclusion and diversity in daily activities

Education & Experience

BS/BA preferred or equivalent experience

Additional Requirements

• • Minimum of 5-7 years of relevant professional experience working within a product, project, or program management role.
• • Must have experience working in a hands-on global role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include an interface role between business and technical teams.

• Demonstrated ability to influence at all levels of the organization, whether with a peer or senior leadership.

• SAP end-user experience is desired (S4 HANA is a plus).

• • Experience working with Contact Center and/or e-commerce systems and technologies is a huge differentiator and a preferred ability.
• • PMP or Scrum Master certifications are a plus but not required.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $160,700 and $241,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.