Engineering Operations Analyst

Benefitfocus Charleston , SC 29402

Posted 1 week ago

Operational Support Engineer

Job Description:

At Benefitfocus, our technology is changing the way the world thinks about healthcare and benefits. We provide insurance carriers, employers, consumers and government entities cloud-based technology to shop, enroll, manage and exchange benefits information. Benefitfocus is rapidly evolving from the direct access data services to a more semantically rich health data space environment while building out Platform with APIs and an SDK to facilitate application development and access to our Data Space. Our users will see new compelling experiences that allow them to find answers rather than links and actually complete their tasks without leaving our Platform. Building these system provides many technical challenges in the areas of distributed computing, data analysis, multi-Petabyte storage systems, high-performance, high availability computing, and efficient graph traversal algorithms to name a few. The support team at Benefitfocus is a fundamental part of our future success and growth strategy. We are looking for highly motivated and well-rounded engineers and analyst with strong communication and technical skills to work with our Engineering Department to act as the front-line of defense for our Benefitfocus Platform. We're looking for world-class, fun-loving engineers to join our team!

Specific Responsibilities:

  • Work as a part of the Operational Support team to handle triage and resolution support issues.

  • Participate in day-to-day operational duties such as system deployment and maintenance.

  • Provide support to technical implementation and integration groups.

  • Perform application configuration and deployment.

  • Help to craft, communicate and drive adoption of key operational and support policies, procedures and documentation.

Desired Qualifications:

  • Experience with .Net, ASP.Net, C# or Java

  • Experience with Web Development, HTML, JavaScript

  • Experience with MS SQL Server or Oracle and Database programming skills.

  • Demonstrated ability to use all skills in a team setting

  • Two-year degree in computer related field (MIS, CIS, CS) or equivalent experience

  • Experience working in a high client contact environment

  • Established organizational skills

Preferred Qualifications:

  • Direct experience building multi tenet and n-tier architectures in a high availability environment

  • Expert technical skills in ASP.Net, C# or Java

  • History of working with both technical and non-technical client personnel to explain tasks, troubleshoot, and coordinate multiple activities involving multiple parties

  • Detailed Experience with MS Internet Information Services

  • Significant experience managing large SQL database environments including deployment, backup and recovery and SQL optimization

  • Strong understanding of build, release and deployment processes for software.

  • Familiarity with monitoring platforms and concepts

  • Strong experience with shell based tools and scripting

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Sales Operations Analyst


Posted 1 week ago

VIEW JOBS 5/7/2019 12:00:00 AM 2019-08-05T00:00 Sr. Deal Desk Analyst Benefitfocus Inc. Benefitfocus is looking for a Senior Deal Desk Analyst to join our fast-paced high-tech environment within the Business Operations team. Success in this role will require a team player approach, the ability to work across organizations with disparate needs, creativity, and critical thinking to proactively identify new and different approaches to scale current processes. The Deal Desk team drives value to the business in two key ways. First, by protecting its interests through compliant, creative and financially viable deal structures; and secondly by escalating issues which impede Seller productivity and effectiveness be they commercial, operational, or in the marketplace. Essential Duties and Responsibilities: * Serve as the primary cross-functional liaison for Sales with regard to deal assessments and discussions. * Gain subject matter expertise on cross-functional needs and priorities for appropriate representation and action. * Manage the end-to-end deal review process and support the execution of contractual documents while ensuring compliance with business policies. * Define and enforce the escalation approval process for non-standard deals. * Deal Structure Guidance – Aid sellers in structuring deals which are mutually beneficial for BNFT and our customers, ensure deal related operational process commitments are achieved and periodically review process goals. * Consult with and guide Sales on topics related to the deals' financial viability, adherence to Business Rules, corporate controls, and policies. * Project Manage the lifecycle of deals collaborating with cross-functional teams to include sales, finance, delivery and legal departments as needed. * Drive deal structure alternatives which achieve BNFT and customer objectives. * Provide proactive support, guidance, and creative solutions to the sales team in order to help drive deal closure. * Document deal reviews, including any and all Business Rule or policy exception requests. * Ensure contracts maximize total deal value while limiting risk/exposure to the business. * Continuously improve and enhance business processes to drive efficiency across the team. * Ensure compliance with company pricing, contract terms and the Delegation of Authority. * Identify business trends that can influence business decisions (e.g. Pricing, Business Rules, Competitive pressures). Qualifications: * Bachelor's degree in business, finance or related field * 3-5 years' experience working on a deal desk team or comparable work (e.g., account manager, operations specialist) * Experience supporting a complex Sales organization, and communications with executive-level management * Previous Involvement with business strategy or licensing and pricing programs at the enterprise level * Background working with SaaS and recurring revenue models is ideal * Strong change management skills and experience with a rapidly changing business environment and ongoing operational improvements * Strong analytical, accounting, and advanced Excel skills Benefitfocus Charleston SC

Engineering Operations Analyst