Engineering Manager, Support Engineering, Google Fi

Google Inc. Mountain View , CA 94039

Posted 2 months ago

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
  • 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role.

Preferred qualifications:

  • Master's degree or PhD in Computer Science or related technical field.

  • 3 years of experience building and developing large-scale infrastructure and/or distributed systems.

  • 3 years of experience working in a complex matrixed organization.

  • Experience leading effective engineering teams in delivering scalable and robust mission-critical systems/infrastructure.

  • Experience working with and managing external partners and/or customers.

  • Experience collaborating across functions (e.g., Program Management, User Experience, Operations, Support).

About the job

Like Google's own ambitions, the work of a Software Engineer (SWE) goes way beyond just Search. SWE Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers. You not only optimize your own code but make sure engineers are able to optimize theirs. As a SWE Manager you manage your project goals, contribute to product strategy and help develop your team. SWE teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.

As an Engineering Manager, you will balance both technical and business skills, and you'll gain a broad perspective of how product implementation impacts the customer experience. You will utilize both sets of skills to identify high-impact projects and move them forward to help ensure that customers can get the most out of Google Fi.

Direct Channels & Memberships' mission is to transform the way devices and services come together, to offer our users a frictionless experience. That means building trusted subscription products and first-party retail channels that enable our users to find and engage with our devices, as well as help them stay connected, adapt to their needs and unlock more value over time.


  • Lead a team that is responsible for Google Fi's support engineering infrastructure, tools, processes, and product integration.

  • Collaborate with Product, Support, Technical Program Managers, and other Engineering leads to define the vision, strategy, and roadmap for improving Support experience.

  • Foster team culture that focuses on Engineering, Product, and Support excellence.

  • Shape and drive long-term direction and strategy to improve Support in collaboration with other key stakeholders.

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