Engineering Manager, Support Engineering, Google Fi

Google Inc. Mountain View , CA 94039

Posted 2 months ago

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
  • 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role.

Preferred qualifications:

  • Master's degree or PhD in Computer Science or related technical field.

  • 3 years of experience building and developing large-scale infrastructure and/or distributed systems.

  • 3 years of experience working in a complex matrixed organization.

  • Experience leading effective engineering teams in delivering scalable and robust mission-critical systems/infrastructure.

  • Experience working with and managing external partners and/or customers.

  • Experience collaborating across functions (e.g., Program Management, User Experience, Operations, Support).

About the job

Like Google's own ambitions, the work of a Software Engineer (SWE) goes way beyond just Search. SWE Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers. You not only optimize your own code but make sure engineers are able to optimize theirs. As a SWE Manager you manage your project goals, contribute to product strategy and help develop your team. SWE teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.

As an Engineering Manager, you will balance both technical and business skills, and you'll gain a broad perspective of how product implementation impacts the customer experience. You will utilize both sets of skills to identify high-impact projects and move them forward to help ensure that customers can get the most out of Google Fi.

Direct Channels & Memberships' mission is to transform the way devices and services come together, to offer our users a frictionless experience. That means building trusted subscription products and first-party retail channels that enable our users to find and engage with our devices, as well as help them stay connected, adapt to their needs and unlock more value over time.

Responsibilities

  • Lead a team that is responsible for Google Fi's support engineering infrastructure, tools, processes, and product integration.

  • Collaborate with Product, Support, Technical Program Managers, and other Engineering leads to define the vision, strategy, and roadmap for improving Support experience.

  • Foster team culture that focuses on Engineering, Product, and Support excellence.

  • Shape and drive long-term direction and strategy to improve Support in collaboration with other key stakeholders.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Program Manager Iii Google Assistant Software Engineering

Google Inc.

Posted 3 weeks ago

VIEW JOBS 9/9/2022 12:00:00 AM 2022-12-08T00:00 <p>Minimum qualifications:</p><ul><li><p>Bachelor's degree in a relevant field, or equivalent practical experience.</p></li><li><p>5 years of experience in program management.</p></li><li><p>Experience with software development and managing execution of programs that span multiple engineering teams.</p></li></ul><p>Preferred qualifications:</p><ul><li><p>5 years of experience managing cross-functional and/or cross-team projects.</p></li><li><p>Experience with consumer facing software.</p></li><li><p>Experience with lifecycle management in a fast-paced software environment.</p></li><li><p>Ability to use technical judgment to solve software engineering challenges involving bug triage, source control, continuous integration, etc.</p></li><li><p>Ability to be influential on a highly integrated team of technical and non-technical members.</p></li></ul><p>About the job</p><p>A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.</p><p>Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.</p><p>As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers. Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs.</p><p>Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.</p><p>Additional Information</p><p>(Colorado only*) Minimum full-time salary range between $147,000 - $158,000 + bonus + equity + benefits.</p><ul><li>Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation range for this role when being hired into our offices in Colorado.</li></ul><p>Responsibilities</p><ul><li><p>Collaborate with team members and stakeholders to understand or identify defined work problems and program goals, obtain prioritized deliverables, and discuss program impact.</p></li><li><p>Prioritize program goals, understand and translate other stakeholders' needs into program goals and prioritized deliverables with minimal assistance, and contribute to decisions on prioritizing goals and deliverables.</p></li><li><p>Define the scope of projects and develop, execute, and/or manage project plans for supported program(s).</p></li><li><p>Review key metrics pertaining to a program, monitor potential metric deviations, and define corrective actions for critical deviations.</p></li><li><p>Identify, communicate, and collaborate with relevant stakeholders within one or more teams to drive impact and work toward mutual goals.</p></li></ul> Google Inc. Mountain View CA

Engineering Manager, Support Engineering, Google Fi

Google Inc.