Engineering Manager - Implementation

Vertebrae Austin , TX 73301

Posted 3 weeks ago

Vertebrae is seeking a well-organized, hands-on, customer-centric engineering manager in the e-commerce industry.

This position will start as a fully-remote position, but as guidelines and a return to the office become a possibility, this position will convert to on-site in either our Austin, TX office or our Los Angeles, CA office.

This position offers a unique blend of front-end development, managerial duties and customer-facing operations.

This technical day-to-day engages with our enterprise clients throughout implementation with the overall objective of getting our clients live on our immersive commerce platform via Javascript integration onto their e-commerce sites.

The managerial day-to-day focuses on coaching the existing members of the implementation team, process and standard definition, performance management and overall technical ownership of our customer implementation work stream.

The Vertebrae platform's experiences are injected via a JS snippet placed on the customers e-commerce page. Due to the varying nature of these e-commerce sites and the proposed UX, there is development work needed in order to ensure that our 3D and AR players are embedded and functioning as expected. Not only are technical skills important for this role, but non-technical skills such as project management and clear communication are an absolute necessity.

This role will report to the head of engineering, as well as the operations team. This role will work closely with the customer success team, finance, engineering and operations to effectively own all technical portions of our customer implementations.

Requirements

  • 2+ years management experience leading a team, including people-ops related duties
  • Javascript (vanilla, es5, es6)
  • CSS
  • HTML5
  • Web debugging ex: Chrome Dev Tools, HTTP Status Codes etc
  • SQL experience (raw queries)
  • Concise, clear communication abilities
  • Agile/Kanban workflow experience
  • AWS experience is a plus
  • NodeJS or other backend / full stack experience is a plus
  • E-commerce experience is a plus, both platform (Shopify, Magento etc) and general industry experience

Benefits

  • Snacks + Beverages
  • Unlimited Vacation (discretionary)
  • Catered lunches every Tue + Thu
  • Beer Club/Game Night every other week
  • Wellness policy
  • 100% covered Health Insurance
  • 401k
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Implementation Manager

Punchh

Posted 4 days ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Headquartered in the Bay Area with offices in Austin, TX, Toronto, Canada and Jaipur, India, venture-funded Punchh is the world leader in innovative digital marketing products for brick and mortar retailers, combining AI technologies, mobile-first expertise, and Omni-Channel communications designed to dramatically increase customer lifetime value. Leading global chains in the restaurant, health and beauty sectors rely on Punchh to grow revenue by building customer relationships at every stage to becoming brand loyalists, including more than 100 different chains representing more than $12B in annual spend, 30,000 locations globally, 26M+ consumers, and 1M+ transactions daily. Punchh boasts a customer list that includes Pizza Hut, Quiznos, Coffee Bean & Tea Leaf and many more. Title Implementation Manager Location Austin, TX Reporting to Dir. Implementation Services About the Role Reporting to the Director of Implementation Services, the Implementation Manager will be responsible for spearheading the implementation of Punchh Products and platforms for our clients. You will work closely with Sales, Customer Success, Engineering, Product & Support to deliver projects in a timely and cost-effective manner. What You'll Do * Act as the key champion and escalation point for all customer issues during the implementation phase. * Manage requirements and Sales transitions, establish timelines, monitor progress, conduct weekly meetings with internal and external stakeholders and leading launch-related efforts. * Collaborate with cross-functional teams to deliver customized solutions to meet customer needs. * Be accountable and own customer satisfaction and successful project delivery * Provide recommendations on products and solutions, e.g., email marketing campaigns. * Review, manage and process contracts/statements of work. * Proactively make recommendations to the Customer Success team. * Identify new potential revenue opportunities within the customer account throughout implementation and beyond by fostering growing relationships with key customer counterparts. * Drive strategic planning with customer stakeholders to share new product offerings and gather feedback for product improvement. * Collaborate with and support the Punchh Sales team during pre-sales phases. * Contribute internally as Subject Matter Expert (SME) for specific product or technical areas, by sharing knowledge and best practices with Customer Success, Implementations, and Sales * Maintain high-level technical knowledge of Punchh platform and solutions, along with future product direction * Work closely with offshore PM resources What You'll Need * Minimum of 3 years experience in project management * SaaS or mobile app startup experience * Exceptional attention to detail and ability to manage multiple project streams simultaneously and prioritize responsibilities * Strong interpersonal skills - ability to work as a member of a team as well as independently * Impeccable written and verbal communication skills to articulate technical concepts and technologies * Ability to build strong and longlasting relationships * Ability to understand and grow at a broader scale the complete product solution, new product. offerings and create process and structure to address implementation needs * 20% travel within the US and some international travel to India Bonus Points if You Have * PMP or equivalent Certification * MBA is a plus * Prior experience in delivering mobile app * Bachelor's degree in Computer Science or Computer Engineering Benefits * Healthcare coverage, FSA, HSA * Life and AD&D insurance * 401K * Competitive salaries, bonus and stock options * Professional development * EAP * Maternity and Paternity (Bonding) Leave * Unlimited PTO * Free lunch every single day at work, social events, plus a well stocked refrigerator Punchh is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. If you'd like more information about your EEO rights as an applicant, please click here. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. Notice to recruiters and placement agencies: If you are a recruiter or placement agency, please do not submit résumés to any person or email address at Punchh prior to having a signed agreement with Human Resources. Punchh is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Also, any résumés sent to us without an agreement in place will be considered your company's gift to Punchh and may be forwarded to our Talent Acquisition team. Punchh Austin TX

Engineering Manager - Implementation

Vertebrae