Engineering Administrator

Description:

• Coordinate, confirm, and attend service visit exit meetings to provide support to FSE and customers.

• Follow up post service visit ensuring customer receives service report and all quotations recommended during the visit.

• Work with the supporting customer service engineers to maintain accurate schedule and work flow.

• Coordinate follow up for any service contract.

• Coordinate follow up on rebuild quotations and the customer call log.

• Gather customer feedback and work internally to address their concerns.

• Manage daily service requests.

• Coordinate schedules with customer service teams.

• Analyze customer feedback to improve customer service.

• Provide excellent customer service including answering customer queries and responding to client feedback.

• Respond to customer emails, letters, and phone calls in a timely and professional manner.

• Assist the Business Development Manager as directed.

Skills & Qualifications:

1. Troubleshooting - this role will spend a lot of time troubleshooting client issues whether in person or over the phone. As a result, we need a mechanically-inclined professional who has an understanding how machines work and vocalize to the client in an effective manner.

2. Drawing Review - we need a candidate who can thoroughly interpret drawings. This is a critical part of the role as the machines he/she will be troubleshooting will have blueprints back at the office which he/she will review to diagnose potential problems.

3. Travel Capability - need to be comfortable being away from your home for two to three days a week. This cannot be avoided and have to ensure candidates can commit to this.

Requirement: High School Diploma/GED or combination of education & experience

Experience: 2 years experience

• Any special skills/training/certifications:

• Excellent problem solving skills

• Attention to detail is required

• Ability to work in fast paced changing environment

• Exceptional organizational skills

• Word/Excel spreadsheet competence

• SAP experience and/or equivalent systems

• Excellent customer service skills

Disqualifiers:

• A candidate seeking strictly a design role
• A candidate not open to travel
• A candidate looking to work independently
• A candidate not confident/interested to speaking to clients

Experience Level:

• Entry Level

Benefits

• Health, dental, and vision insurance

• Paid holidays and PTO

• 401(k)

About Actalent

Actalent connects passion with purpose. We help visionary companies advance their engineering and sciences initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as new specialized engineering and sciences services and workforce solutions brand in 2021.

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.