Tata Consulting Services (Usa) Milford , MA 01757
Posted 1 week ago
Job Title:
Desktop Support Engineer
Job Purpose and Key Responsibilities:
Managing Site IT activities and provide end to end support
Primary Role & Responsibilities:
Effectively supervise work ensuring optimal performance of collaboration tools and preventing issues from arising, which could later degrade the end-user experience.
Define or take part in the effective execution of complex troubleshooting, resolution, and operational tasks in collaboration with both primary vendors and third-party suppliers.
Contribute as necessary to ensure effective deployment activities and take new or changed Business Services into operation.
Work as an escalation point for the Service Desk, Field Support and Remote Support
Supervise and coordinate support tickets in the Service Management system.
Ensure and supervise the full lifecycle of knowledge articles related to end-user computing such as identification of needed articles, updates to existing articles, and contributing to improving the overall knowledge management area
Key Skills, Experience & Knowledge:
(Must-Have)
Tata Consulting Services (Usa)