Engineer

Job Title:

Desktop Support Engineer

Job Purpose and Key Responsibilities:

Managing Site IT activities and provide end to end support

Primary Role & Responsibilities:

• Effectively supervise work ensuring optimal performance of collaboration tools and preventing issues from arising, which could later degrade the end-user experience.

• Define or take part in the effective execution of complex troubleshooting, resolution, and operational tasks in collaboration with both primary vendors and third-party suppliers.

• Contribute as necessary to ensure effective deployment activities and take new or changed Business Services into operation.

• Work as an escalation point for the Service Desk, Field Support and Remote Support

• Supervise and coordinate support tickets in the Service Management system.

• Ensure and supervise the full lifecycle of knowledge articles related to end-user computing such as identification of needed articles, updates to existing articles, and contributing to improving the overall knowledge management area

Key Skills, Experience & Knowledge:

(Must-Have)