Engineer

Role: Middleware Engineer

• Executes work in adherence with IT Service Management best practices.

• Identifies, designs and assists in implementing opportunities to standardize operational environments (Server Restarts, Load balancing)

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure data and technology solutions are protected from threats and vulnerabilities. (Server Patching, Continuous performance improvements, Password changes)

• Designs and develops standard, repeatable production runs; creates all appropriate job control language; schedules scripts and standard documentation; and partners with other support organizations to set up and execute.( Knowledge of Schedulers UAC, CRON Jobs, Automate as much as possible)

• Executes process improvements through optimization, enhancements and implementation of new operational features and functions.

• Provides consultation and support to delivery teams in their release activities.(Release Support)

• Engages in critical situations. Promptly resolving incidents to minimize downtime ( Prod support including Batch support)

• Coordinates with others to allow for immediate response to service disruptions. Communicates root-cause analysis and critical situation findings to Technology leaders.

• Maintains adherence to contract license /Certificate usage.

• Provides data-driven decisions by delivering operational metrics and by analyzing operational data to identify trends and potential problems.

• Analyzes, designs and reports operational data and makes continuous improvement recommendations.( Configuring and Running necessary reports )

• Provides oversight to ensure planning and coordination of enterprise release activities occurs.

• Executes Level II and III technical support for hardware and software application configuration, incident management processes, monitoring, and knowledge management.

• Coordinates with Level III support to assist in mitigating of incidents and validation of change activities involving hardware and software.

• Serves as technical and process escalation for team members.

• Provides on-site support during Business Continuity and Catastrophic (CAT) related events

• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management

• Knowledge of Operating systems(Unix/Linux/Windows) , Scripting languages (bash, sh, Perl, and csh), JDBC and ODBC database clients, technical concepts (caching, connection pooling, threading, transaction management), software repository and version control systems.