Engineer

Skill: Developer/ Support Engineer

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve the daily production/non-production issues.

• Responsible for analysis of different support requests (Service Requests) raised across open system applications and end to end resolution.

• Should be able to manage customer expectations and communicate thoroughly through tickets and calls.

• Responsible to make code changes and push changes to code repository.

• Plan Production release activities and coordinate implementation with respective teams according to the schedule.

• Responsible to make enhancements / bug fixes if necessary to satisfy business needs.

• Refer to database to provide solutions.

• Ability to multi-task and perform effectively.

• Availability for application AVP's post changes.

• Incident Management / Problem Management.

• Agile basic knowledge.

Must have:

• Technical: ReactJS or Angular, JavaScript, HTML, Core Java, Java 8, Spring Boot, REST API, Log4j, Database (Oracle, SQL Server, Snowflake), Cloud exposure, App Dynamics, OpenSearch, IDE (Eclipse or anything), Splunk, ServiceNow.

• Domain: Insurance and financial support services (Preferred).

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