Engineer

Role: Desktop Engineer

• Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions

• Creating and tracking incidents via service now

• Hardware ordering - responsible for receiving and delivering hardware.

• Coordinating new hires/interns/coops - working closely with TBM

• RMA requests with various vendors

• Hardware inventory\stock

• Project coordinating, record keeping of deployments, hardware\software rollouts

• Desktop support with front-office and back-office staff

• Collaborate with large diverse teams

• Workstation moves, adds and changes

• Highly motivated, energetic with great communication skills

• Ability to handle multiple calls/tasks in fast paced environment

• Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications

• Strong understanding of Microsoft Windows 10 and O365 suite

• Knowledge of virtualization technologies, especially Citrix, RAS and RAPs

• ITIL knowledge is a plus.