Engineer

• Experience in Service-Now, Windows Server support, Service Monitoring, Workstation, and Basic Hardware support.

• Several different Engineering/Modelling/Simulation Application Support - Installation, uninstallation, configuration, licensing, troubleshooting.

• Experience in escalating/coordinating with vendors.

• Able to maintain a high level of confidentiality and professionalism.

• Ability to effectively prioritize and execute tasks.

• Strong customer-service orientation, having some experience in Pharma Manufacturing domain.

• Effective interpersonal and relationship-building skills.

• Ability to learn new technologies to perform day to day support operations.

• Documentation ability.

• Knowledge of Azure cloud platform support.

• Knowledge of SQL Server.

• Ability to learn new technologies to perform day to day support operations.

• Provide Support for various IT applications into citrix, servers and workstations. Support Activities include: - installation, uninstallation of application softwares, application licensing, Services monitoring.

• Access management, access group management.

• Escalate issue to appropriate vendor and follow up for closure.

• Documentation and reporting.

• Server upgrades- Citrix, Windows, .Net etc.

• Coordinate with different vendors.

• Azure cloud platform support.

• Develops self & others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge.

• Demonstrates high analytical skills and is self-motivated/directed.

• Possess effective written and communication skills.

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