Engineer

Must Have Technical/Functional Skills

• Extensive knowledge of Windows Operating System Internals and Microsoft based applications and technologies

• Experience with Assistive Technology Software and Hardware Products such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil, and Assistive Hardware Solutions

• Deep technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, DFS) within the enterprise

• Deep technical understanding of Web Browser Technologies

• Experience managing system and user configuration across large, distributed environments

• Strong troubleshooting mindset (i.e. parsing event log, Sysinternals tools, analyzing memory dumps)

• Strong scripting knowledge (PowerShell is a priority - additionally Batch, WMI, VBScript, etc.)

• Software Integration, Packaging, Distribution and Patch Management using MSI, SCCM

• Ability to write technical and operational management documentation (system design and engineering documents, operational run books)

• Experience with virtualization technologies (i.e. VMware, XenServer, Citrix) is a plus

• Experience in monitoring tools for Network and Workstations, including but not limited to SevOne, Perfmon, SysTrack, Splunk is a plus

• Strong verbal and written communication skills

Experience Required

Desktop Platform Integration & Engineering is responsible for Windows Desktop Engineering in support of Assistive Technology Solutions within the WSS Organization. The position is primarily focused on Windows Desktop Engineering with strong focus on platform and product integration. The position is highly technical and hands-on with a focus on Windows Desktop Assistive Technology Products and Implementation. The ideal candidate will have a very strong technical foundation as well as a strategic mindset, good communication skills and the ability to collaborate well with others.

Roles & Responsibilities

• Windows Desktop General Engineering

• Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)

• Liaison with Vendors to Manage Product Lifecycles and resolve escalated application issues related to Assistive Technology Products

• Create automation scripts (using PowerShell, VBScript, etc.)

• Evaluate Desktop Products and Tools and provide solutions to support integration initiatives

• Creation of test case scenarios based on environmental considerations (Supported hardware models, Application profiles)

• Creation and mainte nance of Application Support Documentation