Engineer

Role: Production Engineering

• Monitor and analyze application and system logs to identify issues and anomalies.

• Troubleshoot and resolve incidents related to system performance, application errors, and infrastructure issues.

• Work closely with cross-functional teams to diagnose and resolve complex technical problems.

• Implement proactive measures to prevent incidents and improve system reliability.

• Respond to major incidents in a timely manner and communicate effectively with stakeholders to provide updates and coordinate resolution efforts.

• Document incident details, troubleshooting steps, and resolutions for future reference.

• Continuously monitor system health and performance metrics to identify potential issues and areas for optimization.

• Participate in on-call rotation to provide 24/7 support for incident management.

• Proficiency in Unix/Linux operating systems and command-line utilities.

• Experience with troubleshooting application and system logs using tools like grep, awk, and sed.

• Familiarity with monitoring and alerting tools such as Datadog, SignalFx, and Splunk.

• Strong understanding of networking concepts, including TCP/IP, DNS, and routing.

• Familiarity with scripting languages such as Bash, Python, or Perl for automation and task automation.

• Knowledge of configuration management tools like Puppet, Chef, or Ansible.

• Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.