Trimet Public Transportation Portland , OR 97228
Posted 1 week ago
The Senior Engineer, Telecommunications plans, designs, implements and manages all traditional voice and Voice-Over IP technologies and services. They ensure system integrity and security for all voice systems.
This position is responsible for the assessment and optimization of network design through review and assessment of user needs. The Senior Engineer, Telecommunications configures and implements system additions and modifications. They oversee complex projects, develop requests for proposals, evaluate vendor products and make recommendations for selection.
The Senior Engineer, Telecommunications resolves system outages and degraded service by working with internal technical staff and vendor support.
Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.
Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers' experiences and of TriMet's product and service offerings.
1.Provide oversight and technical support for all TriMet's voice and data technologies.
2.Perform advanced planning, design, and implementation of high availability voice systems. Manage and document voice system configurations and performance baselines.
Install hardware and software upgrades and expansions. Utilize and maintain voice system management applications.
3.Responsible for security of the voice system environment, ensuring best-practice protection and PCI/DSS and HIPPA compliance.
4.Manage voice and data cable plant. Monitor and respond to phone service problems.
5.Work closely with all agency personnel and business partners to define their voice system needs and provide communication-consulting services. Provide end-user support, training, and documentation. Assist users in defining and resolving system-related problems.
6.Oversee complex projects, including developing formal project plans, scope, timeline, costs, and implementation.
7.Research, select and procure network hardware and software. Assist with budget and contracts for voice system maintenance and services.
8.Develop and implement communication system policies and procedures. Monitor adherence to agency standards, policies and procedures. Provide guidance and training to junior staff and contracted staff.
A Bachelor's Degree is required.
A Bachelor's Degree in Voice or Data Network Communications is preferred.
A minimum of four (4) years total credited experience.*
Four (4) years of engineering-level experience in telecommunications technology field, in a corporate environment are required.
Four (4) years of engineer-level experience in Cisco Voice-Over-IP and call center solutions are preferred.
One (1) year of experience in training and user support for telecommunication systems is preferred.
The following licenses and certifications are preferred:
An MCSE (Microsoft Certified System Engineer).
A CCNA (Cisco Certified Network Associate).
A CCNP (Cisco Certified Network Professional).
A CISSP (Certified Information Systems Security Professional).
A valid Oregon or Washington driver's license and good driving record in line with TriMet policy is required.
Or any equivalent combination of experience and training.
Valid Oregon or Washington driver's license and good driving record in line with TriMet policy.
Or any equivalent combination of training or experience.
Type of Position / Grade / FLSA
Grade 16, Exempt, Non-Union, Full-Time
Candidates will be selected based at a minimum on the result of:
1.Application Review (please include: Cover Letter and Resume)
4.Reference / Background Checks
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation.Essentialfunctionsmay include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.
Trimet Public Transportation