Engineer - Applications (Swat)

Why Wendy's

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand

• We got you!

The Engineer

• Applications for the Level 3 (SWAT) escalation team is responsible for day to day support, monitoring, and installing application software and hardware within the Wendy's restaurant environment including POS Administration, Payments, Digital, Reporting systems and all third party applications required for optimal restaurant operations. This role will properly execute the investigation and root cause analysis of application software and hardware faults. This role will also assist with issue escalation to internal and external subject matter experts as appropriate.

Responsibilities

• Assists with the support and implementation of systems/services which ensures high system availability and maximizes usage of all Information Technology resources, while monitoring and maintaining our ticketing queue.

• Champion a DevOps model so that services are automated and elastic across all platforms for systems/service implementation and maintenance, which minimize the impact on customer service and provide adequate backup/recovery capability. Ensures timely delivery of new capabilities.

• Utilizes processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Develops and generates management reports as required.

• Contributes to the development and execution of IT projects and utilizes processes for problem determination which ensures maximum systems/services availability and enhances the productivity of staff members. Write operational documentation and knowledge base of known issues with solutions.

• Utilizes change management standards and processes, implementing changes through sound testing procedures, communications and project analysis. which ensures maximum customer service.

• Participate in 24x7 SWAT on-call rotation and escalation workflow as needed, such as occasional weekends.

#LI-Hybrid

What we expect from you

• High School Diploma is required.

• 4 years of restaurant related experience with a minimum of 3 years' experience in application engineer or similar support role. Minimum of 2 -years' experience in NCR Aloha Systems including but not limited to CFC, CMC, ATO, Aloha Kitchen, and ATG

• A general knowledge of information technology functions, processes, operations, configurations, project management methodology, application development, systems testing and design.

• Good communication and analytical skills.

• A general knowledge of Windows OS, Windows Command Line, Windows Services, Windows Tasks, Windows Event/Log, Windows Registry, Batch Files, and Command Files.

• A general knowledge of best practices as it relates to the support, configuration, and deployment of Aloha NCR related software.

Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position.

• The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website,www.wendysbenefits.com.*

• NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws."

Education: High School Diploma/GED

Travel: 5%

Pay Range: $69,000 - $117,000 Annually

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.