Engineer, Network Operations

Intercontinental Exchange, Inc. Atlanta , GA 30301

Posted 1 week ago

Job Purpose

Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This team interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.


  • Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
  • Problem Management
  • Solutions for Incident Management from case study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
  • Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures.
  • Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
  • Service Requests, Network Maintenance and Operational Support
  • Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
  • Process Improvement
  • Deliver operational support improvements to technologies, processes, tools or services.
  • Weekend and off hours support is required.

  • Perform monitoring for new events to open incidents.

  • Perform all levels of routine network analysis.

  • Coordinate hot hands and other activities with vendors.

  • Interact with advanced level engineering support.

  • Develop and propose solutions for the knowledge base.

Knowledge and Experience

  • Prefer a Bachelor's degree with 3 years of relevant experience or 6+ years in lieu of degree

  • Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable.

  • Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)

  • Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.

  • Knowledge and experience with multicast troubleshooting in a switch/routed network is preferred.

  • Superior customer service skills.

  • Ability to work in a team oriented environment is essential.

  • Solid understanding of multicast and troubleshooting techniques.

  • Working knowledge of how to use management tools.

Additional Information

  • Job Type: Standard

  • Schedule: Full-time

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Network Operations Technician


Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Network Operations Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor.   Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data. Education:  High school or equiv. plus 2 years formal electronics training or equivalent knowledge through experience.  Associates Degree in related field preferred.  Minimum 2 yrs related telecommunications experience or 1 yr as NOS with satisfactory or better performance.  Industry certifications, related experience in the military and physical line or protocol experience is preferred.  Basic knowledge of UNIX operating system is a plus.  Additional Requirements: Microsoft Office software suite...emphasis in both Excel and Outlook.  Position may require shift work based on days of the week or hours.  This positions hours are generally:  7am-3pm.<br /> <br /> Skills Required: <br /> <br /> Data mining<br /> Data visualization<br /> Ability to integrate structured and unstructured data<br /> <br /> Good to Excellent knowledge of <br /> SQL<br /> Python<br /> Visual Basic<br /> Alteryx/IBM SPSS<br /> Tableau Desktop & Server<br /> Microstrategy<br /> Oracle<br /> Teradata<br />   JMA ATLANTA GA

Engineer, Network Operations

Intercontinental Exchange, Inc.