Engineer, Network Operations

Intercontinental Exchange, Inc. Atlanta , GA 30301

Posted 2 months ago


Job Purpose

Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This team interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Duties and Responsibilities

  • Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
  • Problem Management
  • Solutions for Incident Management from case study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
  • Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures.
  • Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
  • Service Requests, Network Maintenance and Operational Support
  • Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
  • Process Improvement
  • Deliver operational support improvements to technologies, processes, tools or services.
  • Weekend and off hours support is required.

  • Perform monitoring for new events to open incidents.

  • Perform all levels of routine network analysis.

  • Coordinate hot hands and other activities with vendors.

  • Interact with advanced level engineering support.

  • Develop and propose solutions for the knowledge base.

Knowledge and Experience

  • Prefer a Bachelor's degree with 3 years of relevant experience or 6+ years in lieu of degree

  • Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable.

  • Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)

  • Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.

  • Knowledge and experience with multicast troubleshooting in a switch/routed network is preferred.

  • Superior customer service skills.

  • Ability to work in a team oriented environment is essential.

  • Solid understanding of multicast and troubleshooting techniques.

  • Working knowledge of how to use management tools.

Core Competencies

Competencies are the skills and behaviors that are critical both to your personal performance and to ICE's continued success. The core competencies apply to every member of staff working for ICE.


  • Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help

  • Fosters friendly and cooperative relationships with others; colleagues enjoy working with the

  • employee

  • Shares knowledge and mentors staff; works to develop others' knowledge as well as own

  • Gives and shares credit as appropriate

  • Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring

  • Attends and participates in company and department level functions inside and outside of the office

Problem-Solving & Decision-Making

  • Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn't minimize or forget about problems

  • Determines and fixes root causes rather than just treating symptoms

  • Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary

  • Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences

  • Takes steps to mitigate risk

  • Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular


  • Actively listens and speaks to, not over, others

  • Uses clear and constructive language orally and in writing

  • Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner

  • Asks follow-up questions to ensure all points are understood

  • Takes time to objectively listen to all viewpoints before forming an opinion

  • Builds consensus among differing views

Professionalism & Integrity

  • Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee's role

  • Models a 'can-do' attitude and takes initiative as a self-starter; inspires and motivates others to do the same

  • Embraces, rather than resists, additional responsibilities

  • Refrains from office gossip; settles rather than creates conflict with and between others

  • Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities

  • Adheres to all corporate policies; makes prudent use of company resources


GA: Atlanta (New Northside Dr)


Full time

Intercontinental ExchangeICE is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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Engineer, Network Operations

Intercontinental Exchange, Inc.