Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This team interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Weekend and off hours support is required.
Perform monitoring for new events to open incidents.
Perform all levels of routine network analysis.
Coordinate hot hands and other activities with vendors.
Interact with advanced level engineering support.
Develop and propose solutions for the knowledge base.
Knowledge and Experience
Prefer a Bachelor's degree with 3 years of relevant experience or 6+ years in lieu of degree
Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable.
Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)
Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.
Knowledge and experience with multicast troubleshooting in a switch/routed network is preferred.
Superior customer service skills.
Ability to work in a team oriented environment is essential.
Solid understanding of multicast and troubleshooting techniques.
Working knowledge of how to use management tools.
Job Type: Standard
Intercontinental Exchange, Inc.