Intercontinental Exchange, Inc. Atlanta , GA 30301
Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. This team interacts with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Duties and Responsibilities
Weekend and off hours support is required.
Perform monitoring for new events to open incidents.
Perform all levels of routine network analysis.
Coordinate hot hands and other activities with vendors.
Interact with advanced level engineering support.
Develop and propose solutions for the knowledge base.
Knowledge and Experience
Prefer a Bachelor's degree with 3 years of relevant experience or 6+ years in lieu of degree
Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable.
Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.)
Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.
Knowledge and experience with multicast troubleshooting in a switch/routed network is preferred.
Superior customer service skills.
Ability to work in a team oriented environment is essential.
Solid understanding of multicast and troubleshooting techniques.
Working knowledge of how to use management tools.
Competencies are the skills and behaviors that are critical both to your personal performance and to ICE's continued success. The core competencies apply to every member of staff working for ICE.
Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
Shares knowledge and mentors staff; works to develop others' knowledge as well as own
Gives and shares credit as appropriate
Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring
Attends and participates in company and department level functions inside and outside of the office
Problem-Solving & Decision-Making
Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn't minimize or forget about problems
Determines and fixes root causes rather than just treating symptoms
Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary
Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences
Takes steps to mitigate risk
Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular
Actively listens and speaks to, not over, others
Uses clear and constructive language orally and in writing
Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner
Asks follow-up questions to ensure all points are understood
Takes time to objectively listen to all viewpoints before forming an opinion
Builds consensus among differing views
Professionalism & Integrity
Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee's role
Models a 'can-do' attitude and takes initiative as a self-starter; inspires and motivates others to do the same
Embraces, rather than resists, additional responsibilities
Refrains from office gossip; settles rather than creates conflict with and between others
Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities
Adheres to all corporate policies; makes prudent use of company resources
GA: Atlanta (New Northside Dr)
FULL TIME / PART TIME
Intercontinental ExchangeICE is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.