Job Type: Permanent
Location: Open Locations
An Engineer in Recovery services operations team works in a 24*7 global operating model. In this role the engineer will be responsible for hardware provisioning, OS installation and configuration. In addition to this, the engineer would also be responsible for working and collaborating with Internal teams and executing the recovery procedures.
Provides proficiency in IBM Mainframe under both Native zOS and zVM environments.
Identifies and resolves problem in a timely manner and analyse information skillfully.
Review technical recovery procedures for clarity and accuracy prior to recovery or test event.
Execute customer-specific recovery procedures to restore operating system, applications and data.
Create / Update SOP's and Knowledge Base Documents for respective platform.
Responsible for providing clear and concise updates in the ticketing system in a timely manner.
Lead/Attend the pre-test call and capture all the dependencies of the platform.
Follow the escalation procedure promptly.
Work supportively with colleagues, operating in a collegiate manner at all times and in line with the Company's values.
BA Degree. Desirable.
Extensive technical experience in a role involving direct customer contact (Internal and / or external customers. Essential.
Must be able to independently engage customers, vendors and peers. Essential.
Debug hardware and software issues associated with IBM Mainframe operations and recovery. Essential.
Strong knowledge of TCP/IP and network technologies and Ability to effectively use diagnostic tools as required. Essential.
Strong hands on working knowledge of the following Mainframe and related hardware. Essential.
IBM Z13 / EC13 and previous
Strong hands on working knowledge of the following Mainframe Software Components: Native recovery, Mainframe VM, Parallel Sysplex Coupling Facility, recovery of Mainframe specific application and database products. zOS 2.3 and previous. ZVM 7.1 and previous. Essential.
Prior experience in disaster recovery exercise. Essential.
Must be self-motivated and a team player. Essential.
Good understanding of the latest technology landscape and developments. Essential.
Automating Infrastructure. Desirable.
Excellent technical communication skills both verbal and written. Essential.
Must be willing to undertake travel for test support and recovery to mobile test locations, other Sungard AS locations, as well as customer locations for technical meetings, sales support and/or "Procedure Development." Essential.
Provide On-call support whenever required. Essential.
Working hours are 12pm to 9pm UK with 1-hour break (US testing requirements). Essential.
Willing to support a 24*7 Global operating model, by being flexible to render services whenever needed and willing to work in shifts/weekends. Essential.
Must be able to lift a minimum of 50 pounds as needed for test set up. (US/UK Specific). Essential.
If working in UK, candidate must be eligible to work in the UK and complete BS 7858 British standard screening prior to joining company.
Sungard Availability Services