Engineer (It), I - ITS Technical Operations- Full Time - Days

Promedica Toledo , OH 43601

Posted 3 months ago

The Engineer is responsible for monitoring internal and external facing applications and infrastructure with their primary task being to triage incident/outages and escalate as needed. The Engineer I should have general knowledge of IT, including hardware, operating systems, applications, networking technologies, and data center experience.

Job Requirements

REQUIRED QUALIFICATIONS

Education: Associates degree or equivalent experience in information technology or related field

Skills:

  • Responds to alerts/alarms according to SOP (Standard Operating Procedures) by following predefined Knowledgebase (KB)/run book procedures

  • Work with internal technical teams to create and/or update knowledge base articles

  • Analyzes monitoring tools/services for performance and abnormal trends to ensure 24x7 operation

  • Experience with CMDB management and solutions

  • Knowledge of ITSM methodologies and best practices

  • Knowledge of ITOM methodologies and best practices

  • Configuring equipment for monitoring and alerting through SNMP

  • Work with vendors on tickets, fire suppression systems, and electrical needs

  • Task management and problem solving skills expected

  • Must have strong communication skills

  • Must be able to understand directions, communicate and respond to inquiries; requires effective self-motivation and interpersonal skills

  • Must be able to input and retrieve information from computer

  • Must maintain knowledge of current information technology and healthcare trends

  • Attends regular customer and team department meetings as scheduled

  • Support multiple technical teams in 24x7 operational environment with high uptime requirements

  • Varied shift schedules may include day or evening hours

  • Years of Experience: 0-3

PREFERRED QUALIFICATIONS

Education: Bachelor's degree or equivalent experience in information technology or related field

Skills:

  • Understanding of computer/server hardware and software

  • Understanding of networking concepts

  • Understanding of ITIL best practices

  • Previous experience with enterprise monitoring solutions.

  • Years of Experience: 3-5

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 56,000 employees, 13 hospitals, 2,100+ physicians and advanced practice providers with privileges, 900+ healthcare providers employed by ProMedica Physicians, a health plan, and nearly 400 assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, outpatient rehabilitation clinics, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health. For more information about ProMedica, please visit www.promedica.org/aboutus.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

Employee Exemption Type

Exempt

Job Type

Full-time

Budgeted Hours / Pay Period
80

Shift Type

Days

Shift Hours

Weekends

On-call Requirements

Additional Schedule Details


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Engineer (It), I - ITS Technical Operations- Full Time - Days

Promedica