GCI's Cloud Systems Engineer III is responsible for the Cloud Systems Engineering function. Works collaboratively with other Cloud Systems Engineers, Cloud Network Engineers, DevOps Engineers, and IT functions to develop, deploy, and maintain the organizations Hybrid Cloud & SDDC offerings. The Cloud Systems Engineer strives to achieve improved deployment frequency for faster time to market, shortened lead time between fixes, and quicker recovery time in the event of a new release failure. This is achieved through development of physical compute platforms supporting virtualized workloads, scaling efficient repeat-ability with Continuous Delivery methodologies, and building out technology providing effective reliability.
Essential Duties of Position at all Levels:
Responsible for the design, implementation, and support of large-scale hybrid- and multi-cloud hosting platforms.
Automates and streamlines operations and processes to rapidly release reliable infrastructure faster and more frequently.
Builds and maintains tools for deployment and testing in stable and scalable production environments.
Job Qualifications at all Levels:
Knowledge, Skills and Abilities:
Requires a strong knowledge of agile methodology and continuous integration and delivery.
Knowledge of virtualization platforms and associated technologies including (but not limited to) the full VMWare stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite).
Understanding of configuration management and software defined data center (SDDC) infrastructure.
Ability to work as a project team member.
Ability to develop/build IT solutions to meet business requirements.
Ability to install and configure solutions.
Ability to translate business and technical requirements into test cases, test scenarios, and scripts.
Ability to develop and/or implement reusable components.
Ability to perform script maintenance and updates due to changes in requirements or implementations.
Adheres to standards and procedures.
Reviews modules for quality assurance.
Ability to deploy new modules, upgrades, and fixes to the production environment.
Assist in production support.
May troubleshoot existing IT systems to identify errors or deficiencies and develop solutions.
Documents functions and changes to new or modified modules and test activities/results.
Ability to administer 24/7 server environments.
Active listening skills with the ability to work effectively with technical and non-technical staff to resolve issues.
Build and maintain effective working relationships with leadership, peers and customers. Work to resolve problem relationships.
Thorough, organized, and detail oriented.
Documentation, organization, and time management skills.
Take initiative to improve processes, procedures, skills, and technical knowledge.
Additional Job Requirements:
This is an expert level technical position requiring the ability to work independently, in a team support role, and lead teams working under deadlines and operating constraints. Requires the ability lead efforts; development and implementation of software defined infrastructure, automate tasks, and the following duties in addition to previous:
Ability to work on complex, major, and highly visible tasks in support of multiple projects.
Demonstrated ability to work as team member or project technical lead assuming technical leadership responsibilities for less experienced team members in the absence of an Engineer IV.
Expertise in multiple technical environments that span a broad range of applications.
Reviews technical design specs of less-experienced team members.
Checks for compliance with all standards, policies, and procedures.
Creates release notes and deployment plans.
Verifies functionality of components and services to ensure deployments meets client expectations.
Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
Participates in design of disaster recovery plans and back up procedures.
Provides recommendations for solutions and design.
Performs research on best practice for emerging tools and cloud technologies.
Ability to establish requirements and automation for routine maintenance.
Ability to integrate solutions with other applications and platforms outside the framework.
Minimum of six years' experience required in any combination of the following:
Experience in Telecommunications or Computer Sciences/IT field.
Experience working in applications, systems, or IT operations.
Working knowledge and experience of two or more virtualization platforms, in-depth knowledge of all components in a virtualization stack and/or VMWare Horizon with demonstrated ability to customize for tailored use.
Experience designing, developing, testing, and deploying applications using Continuous Delivery/Integration methodologies and emerging technologies.
Experience with Automation Tools.
Demonstrates knowledge of a broad range of hardware and software products.
Demonstrate strong organizational and time management skills.
High School diploma or equivalent required.
Bachelor's degree in Computer Science, engineering or related field required.
In addition to minimum experience required, degree may be substituted with relevant work experience on a year-for-year basis.
Certifications: Industry specific certifications such as Dell DCAN DCPPE, and DEA series; VMWare VCP, VCAP, VCAP series; are highly valued and may contribute toward education.
Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Ability to perform repetitive keyboarding activities and operate general office equipment. Must have the ability to communicate orally, both in person and over the telephone. Office Position: Ability to perform sedentary work. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Requires clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 20 lbs.
Working Conditions: Work can be performed remotely in conjunction other team members in GCI offices in Anchorage, Seattle and Portland; during a normal 40-hour workweek and may require additional hours to meet project goals or deadlines. Attendance either in person or via telecommuting technologies required during business hours. Occasional travel for business and training purposes is required.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.
Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record.
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.