Loews Hotels New York , NY 10007
Posted 7 days ago
Headquartered in New York City, located in the heart of Midtown Manhattan, our Loews Hotels & Co Home Office teams support our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, sales, development, brand marketing, finance, human resources and information technology.
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Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable, and local travel experiences for guests.
What We Offer:
This is a bonus eligible position
Competitive health & wellness benefits, 401(K) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Employee Hotel Rates, other discounts, perks and more
What We're Looking For: A motivated IT professional with a proven track record. An individual with a strong technological and leadership background, committed to implementing innovative solutions. Ready to partner with IT leaders and Business Stakeholders to design and execute strategies that deliver results. Leverage experience and external networks to continually provide insights and expertise for the improvement of current solutions and in the adoption of new Collaboration Services and applications.
Purpose:
At Loews Hotels, we believe in the power of collaboration to drive innovation and success. As a Collaborative Services Engineer, you will play a pivotal role in ensuring seamless communication, integration, and cooperation across our technological landscape. Your mission is to design, implement, and optimize collaborative solutions that empower our teams to work cohesively and achieve their goals efficiently. By bridging the gap between technology and teamwork, you will contribute to our commitment to excellence and foster a culture of collaboration that propels Loews Hotels to new heights. Join us in shaping the future of collaborative services and be a key architect of success for our teams and guests alike.
Essential Functions and Responsibilities:
Interface and communicate effectively across all peer groups for both application and technical areas
Assist end users in their adoption of technology, including process improvements and tier 2 support
Provide general support and guided administration of email security using Proofpoint Security and Protection
Maintain best practices to ensure compliance with IT standards, processes, principles, and methodologies.
Execute key processes, including daily maintenance, hardware and software upgrades, patch management, and standard system configuration
Partner with Senior Manager to implement, maintain, and drive the Collaboration Services strategic roadmap
Analyze, diagnose, and resolve problems around collaboration tools, and recommend and implement corrective solutions
Create reports as needed for internal auditing purposes: litigation holds, data usage, etc.
Test functionality of Microsoft applications and other collaboration tools to ensure proper configuration
Keep up with emerging technologies; evaluate and recommend solutions that deliver high-performing collaboration and communication functionality
Demonstrate an in-depth knowledge of Domain Management, Email Security, and Mobile Device Management
Support Unified Communications initiatives and supervise Conference Room A/V vendor support
Manage invoices for domain management services and T-Mobile ERT kit services
Assist in creating functional and technical documentation as required
Create user and training documentation
Self-motivated and able to prioritize tasks and manage own time efficiently
Ability to work independently or as part of a team
Developing self, individuals, and teams
Required to attend all training sessions and meetings
May be required to work varying schedules to reflect business needs
Required Qualifications:
3+ Year experience in an enterprise IT environment
3+ Years of M365 Engineering and support expertise
Extensive hands-on experience and expertise in the following areas:
Migration Experience for M365 products (Teams, SharePoint, OneDrive, & Exchange Online - Hybrid)
M365 Security and Compliance policies and best practices
Email Privacy and Regulatory Compliance
Experience with PowerShell
Office ProPlus with a focus on the Microsoft Productivity Suite
Security standards and best practices
Knowledge of Azure and Identity management technologies
Proofpoint Email Security and Advanced Threat Protection
Excellent communication skills, written and verbal
Strong focus on the end-user experience
Excellent problem and resolution skills
Preferred Qualifications:
Experience with IT Service Management
Experience with Digital Brand Management Servicers, Managing Public DNS
Experience in travel or hospitality
Education:
4 Year Degree or / Technical Degree or relevant experience
Applicable Microsoft and SAAS Solutions Certifications
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Salary range for this position, based on experience, is $80,000.00 to $100,000.00.
Loews Hotels