Jetblue Airways Corp. Long Island City , NY 11101
Posted 5 days ago
Position Title: Engineer Applications Server (LSC - On-Site)
Position Summary
The Engineer Applications Server maintains and supports users and solutions throughout the Systems Operations Center as well as companywide. The Engineer leverages available technologies, and customer service skills to provide a level of service that is aligned with the organization's objectives, initiatives and the business needs. The Engineer installs, maintains, and troubleshoots software and hardware. The Engineer works with other IT groups within the company as well as business partners to maintain systems and applications.
Essential Responsibilities
Responsible for day-to-day monitoring of the Windows Server, Azure and applications environment
Monitor, configure, support, and troubleshoot desktop and server based applications on a local and remote level throughout the enterprise
Perform routine health checks against our Citrix computing environment
Monitors the environment using tools Sumo Logic and AppDynamics dashboards
Provides timely escalation for issues based on predefined levels for mission critical applications
Owns and drives proper resolution of incidents via the Incident Management process
Opens, updates, and closes Incidents and Requests tickets via ServiceNow ticketing tool
Partners with other IT Teams and business partners as needed
Use a proactive approach to problem resolution, aimed at reducing the number of reported incidents and enhancing the technology experience for the business
Ensures timely and courteous service is delivered at all times
Revises documentation as new information or processes are identified
Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues
Other duties as assigned
Minimum Experience and Qualifications
Associate's Degree in an IT related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least two (2) years of previous related work experience
Two (2) years of experience in a 24/7 Network Operations Center (NOC)
Two (2) years of experience using tools Sumo Logic, AppDynamics
Two (2) years of desktop support
Excellent time management skills
Flexibility with schedule - this is a role with changing shift times that provides 24/7 365 days onsite support
Prior Support and/or call center experience
Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as or when they occur
Available for overnight travel (10%)
Must be able to pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Bachelor's Degree in Information Technology or Computer Science
Four (4) years of experience in a 24/7 NOC
Four (4) years' experience using monitoring tools Sumo Logic and AppDynamics
Leadership skills to effectively communicate and lead a team of engineers to build and share their knowledge
Experience in an environment using Azure technology
Microsoft Certified Systems Engineer certification or equivalent
Knowledge of Incident Management tool PagerDuty
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Equipment:
Work Environment:
Traditional office environment
This role is 100% on-site
Shifts are the following
7:00am
Physical Effort:
Compensation:
#LI-JC1
#LI-Hybrid
JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Jetblue Airways Corp.