Engineer, Applications

POSITION SUMMARY

The Applications Engineer is responsible for promoting the sale of the Division's products which requires engineering knowledge sufficient to make judgments involving applications, installations, and economic consideration, as well as, handling all customer and distributor inquiries requiring technical assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily responsibility is to support sales in the quoting, designing and costing of solutions to customer problems, including prompt responses to inquiries and questions

• Handles application inquiries and recommends appropriate product with a high sense of urgency and in a timely manner

• Provides quotations, both written and verbal, in accordance with ERP and company price lists, electronic quote tool and contractual discount schedules; performs necessary follow-up

• Assists customers with troubleshooting problems, handles customer complaints, and solves problems in a prompt, professional manner; may be involved in investigating and reporting on warranty claims and return goods authorization (RGA) process

• Performs costing analysis, when necessary, on product line items versus published pricing to arrive at gross margin calculation for review and approval by Applications and Sales Managers

• Coordinates customer delivery requirements with the Production Department

• Recommends modifications to standard products to meet individual customer requirements, within practical company and economic limitations

• Takes necessary actions to increase sales of the Division's products

• Represents, on occasion, and if necessary, the division at trade shows as well as potential visits to customer for sales or service-related activities

• Assists in creating marketing literature, website development and other system tools to boost productivity and sales

• Other job duties as assigned.

EDUCATION AND EXPERIENCE

• Education: B.S. Degree (engineering) required; 4 year degree preferred

• Experience: 3-7 years of experience

• Previous knowledge and experience from air pollution control equipment (scrubbers, RTOs, cyclones, dust collectors, etc) a strong advantage