Responsible for support and operations of data center and enterprise networking equipment to include load balancing, routing, and switching equipment. This includes incident management, working tickets, monitoring the status of the equipment, and reviewing/approving changes to the environment. Works to achieve operational compliance, identifying and addressing timely solutions to operational gaps and adherence to standards. Helps to ensure our compliance with industry and Company technical requirements, standards, policies, and procedures. Promotes a customer-driven service culture. Helps with and supports the continued focus on proactively identifying and addressing processes and automation issues impacting operations. Serves as a technical contributor for a highly technical group of engineers with deep knowledge. Serves as a support engineer and helps extended team as required.
Responsible for Data Center and Enterprise Networking support
Help to ensure all process and procedures are consistently applied.
Works to ensure adherence to standards and protocols
Works closely with internal OSS teams and third-party vendors to improve tool utility / functionality and team adoption
Responsible for ensuring the timely and accurate delivery of Methods and Procedure for new technology deployments including engineering design packages and configuration integrity to comply with national standards.
Responsible for self development that supports team initiatives.
Ensures collaborative integration of Operations Team across all NE&TO, OSS, Field and BU organizations.
Minimal direction required for job duties and high performance.
Other duties and responsibilities as assigned.
Consistently exercise of sound judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, Variable schedule(s) as necessary.
Knowledge of routing, switching and load balancing environment
Small to large network support experience with a data center focus
Previous operational experience
Knowledge of and previous experience with different vendors equipment (Juniper/Cisco/F5/Fortinet/Arista)
Field of Study: Engineering, Computer Science
Years of Experience:
Comcast is an EOE/Veterans/Disabled/LGBT employer