Minimum of 3 years in an ISP like environment.
2 years of hands-on experience in several of the following technologies:
IP Networking protocols and systems including DHCP, DNS, TFTP, ToD, ARP, IP, TCP, UDP, SNMP
DOCSIS Cable modem technology
IP subnet management
RedHat/Centos hardware/software platform
Basic Cisco Hardware and IOS (routers, switches, CMTS)
Strong understanding of UNIX heavily weighted towards Centos and LINUX
Strong analytical and problem solving skills
Outstanding interpersonal, oral, listening and written communication skills
Ability to work in a team or individual contributor role
Red Hat RH (150,200,255) Certification or related work experience preferred.
Strong understanding of OSI layer 3-7, TCP traffic analysis, application flows web servers
On-Call Support (1 week every 3 months)
Escalations and Troubleshooting DHCP/DNS/BACC-CNR-RDU-CDV
Pro-actively monitor end to end provisioning applications
Knowledge and proficiency in Outage Management and Escalation
Certification in Red Hat RH (150,200,255) within a year
Ability to identify, write needed M&Ps or revisions of M&Ps
Identify and develop training for Level I support
Review maintenance changes for accuracy of detailed instructions and recommend changes to support operational guidelines.
Prepare maintenances to be run in the maintenance window
Execute, implement technical changes and support maintenance activities
Provide summary reports and communicate status of activities to Management.
Provide support to Engineering in major infrastructure upgrades and projects
Proficiency in Provisioning application Tools (Findnets, BACC TOOLS, Cisco CNR Tools)
Support device logging and repetitive historical data to pro-actively monitor requests
Monitoring tools for preset outage thresholds for pro-active fixes
Excellent oral and written communications skills
Prepare written reports and other technical documentation to communicate ideas, concepts and details necessary to accomplish specific goals.
Bachelor's Degree or Equivalent
Engineering, Computer Science
Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.