Engineer 2, Reliability Engineering National Provisioning

Comcast Mount Laurel , NJ 08054

Posted 5 months ago

Business Unit:

Job Summary:

  • Minimum of 3 years in an ISP like environment.

  • 2 years of hands-on experience in several of the following technologies:

  • IP Networking protocols and systems including DHCP, DNS, TFTP, ToD, ARP, IP, TCP, UDP, SNMP

  • DOCSIS Cable modem technology

  • IP subnet management

  • RedHat/Centos hardware/software platform

  • TCP/IP implementations

  • Basic Cisco Hardware and IOS (routers, switches, CMTS)

  • Strong understanding of UNIX heavily weighted towards Centos and LINUX

  • Programming skills in Perl, Java, JavaScript, Python all UNIX Shell scripting plus skills with web based embedding (HTML, PHP, etc.) desirable.

  • Strong analytical and problem solving skills

  • Outstanding interpersonal, oral, listening and written communication skills

  • Ability to work in a team or individual contributor role

  • Red Hat RH (150,200,255) Certification or related work experience preferred.

  • Strong understanding of OSI layer 3-7, TCP traffic analysis, application flows web servers

Core Responsibilities:

  • On-Call Support (1 week every 3 months)

  • Escalations and Troubleshooting DHCP/DNS/BACC-CNR-RDU-CDV

  • Pro-actively monitor end to end provisioning applications

  • Knowledge and proficiency in Outage Management and Escalation

  • Certification in Red Hat RH (150,200,255) within a year

  • Ability to identify, write needed M&Ps or revisions of M&Ps

  • Identify and develop training for Level I support

  • Review maintenance changes for accuracy of detailed instructions and recommend changes to support operational guidelines.

  • Prepare maintenances to be run in the maintenance window

  • Execute, implement technical changes and support maintenance activities

  • Provide summary reports and communicate status of activities to Management.

  • Provide support to Engineering in major infrastructure upgrades and projects

  • Proficiency in Provisioning application Tools (Findnets, BACC TOOLS, Cisco CNR Tools)

  • Support device logging and repetitive historical data to pro-actively monitor requests

  • Monitoring tools for preset outage thresholds for pro-active fixes

  • Excellent oral and written communications skills

  • Prepare written reports and other technical documentation to communicate ideas, concepts and details necessary to accomplish specific goals.

Job Specification:

  • Bachelor's Degree or Equivalent

  • Engineering, Computer Science

  • Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Engineer 2 Access Circuit Provisioning


Posted 3 days ago

VIEW JOBS 12/11/2019 12:00:00 AM 2020-03-10T00:00 Business Unit: Job Summary: Responsible for contributing in one or more areas of expertise in collaboration with various cross-functional project teams. Exercises solid knowledge of engineering skills and methodology. Applies long-term objectives and plans related to the company's technical vision to daily activity. Applies innovative solutions for engineering developmental problems that are competitive with industry and company standards with little direction. Works with moderate guidance in own area of knowledge. Core Responsibilities: * Provide technical support with minimal supervision. * Coordinate with National and Regional cross-functional teams both direct and indirect to find the least-cost quickest access solutions. * Project Manage access orders to meet customer and business obligations * Coordinate with various internal and third party teams for preparation of ASR management * Ordering of services and products associated with Metro-E Fiber, coax, maintenance and augments. * ASR ordering of leased circuit transport elements leased cost elements and facilities-based on-net circuits within Comcast. * Coordinate with various internal and third party teams for preparation of ASR paperwork and orders. * Facilitate accurate and timely implementation of new circuits and ensure circuit inventory reporting is updated in a timely manner. * Provide timely status reports to all vested project stakeholders both internal and external * Evaluate and report critical issues to Supervisor/Manager-Circuit Ordering and Implementation that may jeopardize a customer launch. * Build and maintain positive relationships with 3rd party and Comcast personnel across all local markets and operations. * Assist cross-functional teams with all special and large scale projects as required * Responsible for providing frequent and ad hoc status updates to management as directed as well as possibly taking 1st level escalations for overdue provisioning milestones on customer orders. * Research supportive information critical for determining necessary data entry values required facilitating accurate and expedient ASR ordering. * Responding to status updates verbally and with detailed written reports as requested by management, third party departments and business customers. * Assisting with the creation and modification of department job aids and M&Ps * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. * Other duties and responsibilities as assigned. Job Specification: * Bachelor's Degree in Engineering, Computer Science or Equivalent * Generally requires 2-5 years related experience Preferred Specifications: * Computer literacy including but not limited to proficiency in Microsoft Windows applications -- Word, Excel, Access, Outlook, PowerPoint, and Project. * 2 to 5 years' experience working in the telecommunications/telephony industry environment. * 2 to 3 years' experience ordering network facilities from ILEC/RBOC via ASR, ordering forms and web-based ordering systems. * 2 to 3 years' experience with circuit inventory management databases. * Forward facing customer management experience * Required to escalate issues that require immediate attention and quick resolutions. * 2 years' experience with Metasolv inventory and ordering systems * Knowledge of Metro Ethernet technology including ENNI, EVC, UNI and VLAN * Ability to work under pressure and maintain consistent attention to detail. * Ability to motivate and rally team members to meet collective deadlines * Ability to work with all levels of personnel from staff level to senior management and with customers, displaying tact and diplomacy. * Self-motivated to meet all daily commitments/deadlines without prompting or supervision Comcast is an EOE/Veterans/Disabled/LGBT employer Comcast Mount Laurel NJ

Engineer 2, Reliability Engineering National Provisioning