Engineer 2 - Southernmost Beach Resort

Highgate Hotels Key West , FL 33040

Posted 1 week ago

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.

Employment Status

Full-Time

Overview

The Engineer, Level 2, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees.

Responsibilities

  • Make repairs to hotel air conditioning system: change filters, clean coils, replace motors.

  • Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.).

  • Take required readings on equipment.

  • Test cooling tower and record readings.

  • Replace and program televisions as needed.

  • Replace light switches, receptacles, light bulbs and fixtures.

  • Perform furniture repair.

  • Replace and repair pumps.

  • Perform plumbing repairs (i.e. clogged drains, copper pipe, change washers, change handles, drain fittings, etc).

  • Understand and be able to read blueprints and wiring diagrams.

  • Trace and repair all types of water lines.

  • Troubleshoot and repair kitchen equipment.

  • Maintain repair and preventive maintenance records.

  • Perform and maintain work to local, state and Federal codes.

  • Test, clean and repair swimming pools and spas.

  • Paint designated areas.

  • Repair and finish sheet rock.

  • Repair all types of wall coverings.

  • Repair and program hotel electronic lock system.

Qualifications

  • High School diploma or equivalent and/or experience in a hotel or a related field required.

  • At least one year of progressive experience in a hotel or related field preferred.

  • Trade school and/or College course work in related field helpful.

  • Flexible and long hours sometimes required.

  • Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly courteouse and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Front Office Southernmost Beach Resort

Highgate Hotels

Posted 1 week ago

VIEW JOBS 11/20/2020 12:00:00 AM 2021-02-18T00:00 Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street. Employment Status Full-Time Overview The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel. Responsibilities * Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. * Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all assigned personnel according to hotel standards. * Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures. * Develop employee morale and ensure training of Rooms Division personnel. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position competencies for Rooms division managers. * Monitor completion of the Service Standards by Position Training Checklists for hourly staff. * Monitor oversold dates to ensure the maximization of rooms revenue. * Tour rooms operating departments daily, greeting employees and soliciting feedback. * Ensure compliance effective training according to Highgate Hotel standards. * Attend daily and monthly meetings. * Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism. * Monitor and ensure compliance with SOP's. * Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. * Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc. * Conduct weekly meeting, including a monthly financial review. * Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees. * Monitor labor expenses through schedule approval process and ensure budgeted productivity. * Prepare department heads for succession through development of their need areas. * Prepare the Rooms Division annual budget, Communications and Other Income. * Participate in required M.O.D. program as scheduled. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests. * Assist in preparation of revenue and occupancy forecasting. * Efficiently and professionally communicate with hotel staff. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs. * Monitor all V.I.P.'s, special guests and req Qualifications * At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience. * Previous Front Office management experience is required. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information * Hold a valid driver's license. Highgate Hotels Key West FL

Engineer 2 - Southernmost Beach Resort

Highgate Hotels