Essential Duties and Responsibilities (other duties may be assigned):
Consistently follow the Welk High Five service standards at all times.
Follow all company and department policies and procedures.
Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
Adhere to attendance policy and report to workstation at scheduled start time.
Propose ideas or find ways to improve services, systems, and/or procedures.
Respond to maintenance related requests following all the Resort standards.
Prioritize requests fill a maintenance daily log or PM check list; and communicate any discrepancy to dispatch or supervisor.
Observe Resort and Departmental standards and policies.
Use tools safely and correctly.
Check with front desk for daily rooms report and any guest call requests in a.m.
Communicate status of job assignments and maintenance requests to supervisor and front desk.
Maintain clean work area at all times
Respond to emergencies.
Respond to Corrective Maintenance requests as directed by a dispatch, engineering supervisor or front desk.
Review and complete daily call log.
Assist guests with requests.
Clean engineering shop and all storage closets, and any other area assigned by the supervisor.
Perform general maintenance duties including, but not limited to, minor electrical repairs, minor plumbing repairs, kitchen repairs, small appliances repair, spa cleaning and chemical testing, and light painting / drywall repair.
Respond investigate and complete work orders in Guest Rooms, Public Space, and Offices maintenance requests.
Perform Preventive Maintenance tasks as assigned.
Completely familiar with Resort Emergency procedures and able to respond quickly and accurately during an actual emergency, and notify all appropriate personnel.
Complete residence PM's with a high degree of quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is typically an entry-level position. Associates in the position are expected to have a basic knowledge and skills to troubleshoot and repair plumbing, electrical and small appliances.
Education and/or Experience:
High school diploma or general education degree (GED). Previous experience working in general maintenance in a Resort, Hotel, or Hospital is desirable, but not a requirement.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine maintenance logs, reports and correspondence.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, use of hands to finger, handle or feel, to reach with hands and arms. The associate is frequently required to sit, climb or balance, stoop, twist, kneel, crouch, or crawl. The associate must frequently lift and/or move up to 30 pounds, and must occasionally lift and/or move up to 75 pounds.
The work environment characteristics described here are representative of those the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly exposed to outside weather conditions. The associate is occasionally exposed to wet/or humid conditions; moving equipment; risk of electrical shock.
The noise level in the work environment is usually moderate.
Welk Resort Group