Cummins Manassas , VA 20108
Posted 2 months ago
Engine Field service/Shop supervisor
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
We are looking for a talented Engine Field Service/ Shop Supervisor to join our team specializing in Service for our District Business Segment in Manassas,VA.
Supervises employees who install, service, and repair equipment and machinery.
Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
Qualifications
Skills
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Perform Job Safety Observations for Engine Field Service technicians.
Candidate will also be added to the on-call list for the branch.
Job SERVICE
Primary Location United States-Virginia-Manassas-US, VA, Manassas, Cummins Power Systems
Job Type Experienced
Recruitment Job Type Exempt
Job Posting Mar 25, 2024, 3:18:15 PM
Unposting Date Apr 8, 2024, 10:59:00 PM
Organization Distribution Business
Role Category Onsite
Relocation Package Ineligible
Req ID: 240000IL
Cummins