Engagement Support Staff

Merakey Philadelphia , PA 19107

Posted 4 weeks ago

Merakey is currently seeking an Engagement Support Staff to join our Adult Behavioral Drug and Alcohol Site-Based Outpatient Program, at Merakey Parkside Recovery, 5000 Parkside Avenue, in Philadelphia, PA.


Under the supervision of the Administrative Supervisor, Front Desk Engagement Specialist is a highly motivated individual, is responsible for greeting and checking-in perspective members and assisting them with accessing the appropriate staff personnel; greeting and checking-in visitors and connect them with appropriate staff. Front Desk Engagement Specialist will be asked to assist as needed with business office responsibilities.

  • Exemplifies customer service by answering phones and interacting with program members, staff, clinicians and visitors in a timely and pleasant manner.

  • Use the EHR to check-in Persons in Recovery (PIR) presenting to program ensuring they are not scheduled for services and do not have any active clinical holds before removing check-in.

  • Helps to resolved PIR issues as they arise to avoid escalation to counselor or Supervisory staff. When escalating issues provides summarization when contacting necessary personnel.

  • Helps maintain the organization of the card room. During time of EHR outage assists with distribution of medication cards.

  • Accepts changes in assignment in the spirit of good teamwork; accepts constructive feedback about performance or behaviors; demonstrates creative thinking and problem solving relating to issues or concerns.

  • Escorts PIRs and all guests around the facility as needed.

Other duties as assigned.


  • Work/Life Balance

  • Competitive Compensation Plans

  • Opportunities for professional growth and advancement

  • Medical, Dental, and Vision Insurance Plans

  • Flexible Spending Accounts

  • Short/Long Term Disability Coverage

  • Life Insurance

  • 403B Retirement Plan (with company matching)

  • Marketplace Savings Program

  • Employee Assistance Program

  • Wellness Programs

  • 24-Hour Nurse Hotline

  • Tuition Reimbursement

  • Generous Paid Time Off (for qualifying positions)

  • Stability that coincides with working for a national leader in education and human services


Merakey offers a continuum of care in behavioral health (includes mental health and addictive diseases), integrating services in both community and site-based settings. These services provide a wide range of recovery focused treatment, services, and supports for children and adults.

Site/Clinic Based Services

  • The Center for Hope

  • Outpatient

  • Parent Child Interaction Therapy (PCIT)

  • Parents and Children Together (PACT)

  • Partial Hospitalization Program (PHP)

  • Psychiatric/Socialization Rehabilitation for Hope

  • Residential Services for Children and Adults

Community Based Services

  • Assertive Community Treatment (ACT) and Forensic Assertive Community Treatment (FACT)

  • Behavioral Health Rehabilitation Services (BHRS)

  • Case Management / Recovery Coaching

  • Community Health Liaison (CHL)

  • Community and School Based Behavioral Health (CSBBH)

  • Crisis Intervention

  • Substance Use Disorder Services

  • Dual Diagnosis Treatment Team (DDTT)

  • Family Based Mental Health Services

  • Therapeutic Family Care

  • Foster Care Plus

  • Peer Support

  • Student Assistance Program (SAP)

  • Supported Employment

  • Supports for Permanency (SFP)

For more information on each individual service, please visit: https://www.merakey.org/services-behavioral-health.html


Merakey is a leading developmental, behavioral health and education provider offering a breadth of integrated services to individuals and communities across the country.

We leverage our size and expertise to develop innovative solutions and new models of care to meet the needs of individuals, their families, public and private healthcare funders and community partner organizations.

We recognize that complex needs require a holistic approach. With our experience, expertise and compassion, we empower everyone within our communities to reach their fullest potential.

With a rich tradition spanning 50 years with nearly 10,000 employees, Merakey provides care to over 40,000 adults and children throughout Pennsylvania, New Jersey, New York, Maryland, Delaware, Louisiana, Michigan, Texas, California, and Tennessee.

Merakey is an Equal Opportunity Employer

High School Diploma. One (1) year of experience working in an office setting preferred. Strong working knowledge of Microsoft Office and be proficient with standard office equipment. In addition, candidates must possess excellent verbal and written communication skills. Flexible in scheduling including weekend hours and holidays.

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Engagement Support Staff