Engagement Specialist

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking an Engagement Specialist to join our team in San Marcos, CA.

Earn up to $24.71 per hour

Position Details

The outreach and engagement specialist plays a crucial role in facilitating access to essential healthcare services for under served populations. This position primarily involves monitoring and engaging with potential program participants, coordinating with care teams, documenting program activities, and fostering community partnerships. The specialist works closely with the Extended Care Management (ECM) team to ensure seamless integration of services and optimal outcomes for program participants.

Duties and Responsibilities:

• Monitoring managed care plan (MCP) member information and contacting potentially eligible ECM members.

• Assigning enrolled members to appropriate ECM care team members based on risk and clinical data.

• Helping the ECM care team engage with unresponsive members and coordinate with accessible settings.

• Documenting program enrollments, assessments, and progress notes.

• Assisting other ECM care team members with delegated tasks and identifying potential members.

• Engaging with community members in vulnerable areas to encourage program participation.

• Collaborating with ECM care team members on patient care and case reviews to prioritize healthcare needs and remove barriers to care.

• Responsible for forming referral relationships with external stakeholders to create hot hand-offs and closed loop referrals.

Through their dedication, compassion, and commitment to social justice, the outreach and engagement specialist makes a profound impact on the lives of individuals and families facing adversity. By championing access to healthcare, fostering community resilience, and advocating for systemic change, the specialist helps build healthier, more vibrant communities where everyone has the opportunity to thrive.

Benefits

Merakey offers medical, dental - vision insurance plans, competitive compensation plans and more!

• DailyPay

• Work/Life Balance

• Flexible Schedules

• Cell Phone Discount Plans

• Employee Referral Bonuses

• Tuition Reimbursement

• Care.com Membership

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Our ideal candidate will possess the following skills:

• Sales experience and high-volume cold calling

• High school diploma or GED

• Active driver's license